Name: MTS Live
SKU: bc5d12f2-b988-4479-a61c-c5c9f8c6e83d
Rating: 1 (1 reviews)

Question 1

What is MTS Live?

Accepted Answer

Stay on top of your MTS game with our official digital platform. Get instant access to a wide range of services and info from anywhere, at any time. Whether you're looking for updates on your account, want to pay your bill, or just need to know what's going on with MTS, we've got you covered.

Question 2

What happened with my cashback offer?

Accepted Answer

Unfortunately, MTS claimed that you weren't authorized on the site when you made the purchase, so no cashback was issued. However, you were logged in and the order was saved in your account.

Question 3

How long did it take for customer support to respond?

Accepted Answer

It took me following up multiple times to get a response from customer support. I reached out on December 4, and it wasn't until December 16 that I heard back from them.

Question 4

Can I still get my cashback?

Accepted Answer

Unfortunately, no. MTS has already claimed that you weren't authorized on the site when you made the purchase, so the cashback offer is no longer valid.

Question 5

What is the service fee for?

Accepted Answer

The service fee is charged by MTS for processing your ticket purchase. However, it's not clearly disclosed until the end of the checkout process.

Question 6

How do I save my order in my account?

Accepted Answer

To save your order in your account, simply log in to your MTS account and navigate to the 'Orders' section. You should see your recent orders listed there.

Question 7

Can I get a refund for my tickets?

Accepted Answer

Unfortunately, it's unlikely that you'll be able to get a refund for your tickets. However, you may want to try contacting customer support to see if they can assist you further.

Question 8

What is the cashback offer for?

Accepted Answer

The cashback offer is a promotion that offers 20% cashback on your first order, up to 1800 rubles. However, it's not clear if this offer is still available or if it's been discontinued.

Question 9

How do I contact customer support?

Accepted Answer

You can contact customer support by creating a ticket on the MTS website or by reaching out to them via SMS.

MTS Live

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