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Yandex Fuel Manager

My Yandex Fuel Station App Experience - Was I Misled?

Name: My Yandex Fuel Station App Experience - Was I Misled?
Item: Yandex Fuel Manager
Rating: 2
Author: rachel_turnr

summarizeEditor's Summary

I'm a car enthusiast living in Russia, and I'm really worried about the upcoming inauguration and its impact on gas prices. That's why I was excited to try the Yandex Zapravki app, which promised a 10% cashback on Lukoil gas station payments. But was I misled by the app's perks? I used it for a week and here's my honest review. The app's cashback feature is a game changer for car owners like me, but there are some limitations to be aware of. For instance, you can only earn up to 4000 rubles in cashback during the promotion, and it's only applicable to Mastercard payments. I'm a loyal Lukoil customer, and I was stoked to find out that I could earn cashback on my regular fuel purchases. However, the app's interface could be more user-friendly, especially when it comes to navigating the cashback rewards. Overall, I'd say the Yandex Zapravki app is worth trying, especially if you're a regular gas station visitor. Just be aware of the fine print and limitations. I'm impressed with the value for money I got from using the app, and I'm glad I gave it a shot.

settingsSpecifications

Hız8/10

KararKötü

Kalite7/10

Kullanışlılık9/10

I'm really worried about Putin's upcoming inauguration on May 7th - it means all the perks will come to an end, and things will start getting tougher. With the usual news about pension age hikes and a sharp increase in gas prices, I've been thinking about what to do as a car enthusiast. I could try switching to public transport, but that's not always an option, especially when I'm out at my dacha. The electric trains are running less frequently and at weird times. I need my car, and that's why I was excited to stumble upon the Yandex Zapravki app.

Yandex Zapravki Not WorkingI was drawn in by the promise of a 10% cashback when paying through the app, which is valid until mid-July. The fine print is a bit restrictive: you can only earn up to 4000 rubles in cashback during the promotion, and it's only applicable to Mastercard payments at Lukoil gas stations. I'm a loyal Lukoil customer, and I already have a Mastercard and a Lukoil loyalty card, so this offer was tailor-made for me. I usually get my gas at Lukoil, so it seemed like a no-brainer. I also read that it's a good idea to set up my payment cards and loyalty card numbers in the app before the promotion starts.

Yandex Filling Stations Honest ReviewsSetting up the app is a breeze - just head to the settings section, which is located in the top left corner with a cog icon. Yandex Filling Stations Negative ReviewsTo connect a payment card, there should be some money in it. This is needed for card authorization: the system deducts a ruble from the account, and then returns it.

Yandex Filling Stations Something Went Wrong Yandex Filling Stations Negative ReviewsTo link a bonus card, you'll need its number and the phone number tied to the card. A text message with a confirmation code will arrive. I'm mentioning this because both cards linked up for me, so I must have entered everything correctly and successfully. This will be important.

Yandex Filling Stations Not WorkingI also checked if my gas station participates in the promotion. Yes, it does. You can check this by loading the card in the app. Tap on the gas station, and you'll see all the information. The order of actions at the gas station is described in a special section of the app: Yandex Filling Stations Something Went WrongSeems simple enough. I arrived, opened the app, filled up, tapped the payment button, and that was it. In reality, everything turned out simple until a certain point...

Yandex Filling Stations Honest ReviewsI stopped by a Yandex Filling Station on April 28, 2018. It had four pumps, and I was surprised to find two of them free even when I left. There was no rush. The internet (MegaFon 4G on my tablet) worked flawlessly. I opened the app, selected the station, and the pump. I got to the 'insert nozzle' stage, filled up, and in the app, I saw the fuel type, liters, and the payment amount. 'Whoa!' I thought. Magic! Do our guys have this tech too? It's like Skolkovo is taking a break. But then it was time to pay. I tapped the 'pay' button in the app, and a message popped up: 'Something went wrong.' That was it. The payment process stopped dead in its tracks. I had over 4,000 rubles on my card, and the payment amount was 900+ rubles, so I had plenty of cash. I had to go pay the old-fashioned way. I asked the cashier about the issue, and she said they'd had payments through the app before – it wasn't a new thing for them. That's how my May holidays got ruined.

The next day, I decided to reach out to customer support to figure out if I should give the Yandex Filling Station app another chance or delete it. I couldn't find their contact info, so I sent a message to the official VKontakte group 'Yandex Money' since these services are connected. Within an hour, I got a response with the email address for Yandex Filling Station app support. I wrote an email describing the issue, attaching a receipt, a bonus card, and asking if I could get a 10% cashback since I'd done everything right, but the problem was on their end. Here's how the promotion on Lukoil's promo site is worded:

To participate in the Action, you need to install the Yandex Filling Station app, log in, and add your MasterCard.

After they clarified some additional details, I got a response from the app's support team two days later:

Unfortunately, the cashback is only credited when you pay through the app successfully. We couldn't find a way to pay with a credit card, so we're assuming the issue lies with the app. Sorry for the inconvenience. If the problem persists, please send us the sequential screenshots of your attempts for analysis.

Put simply, nothing works here, but good luck to you. Out of curiosity, I looked up how the app works for other users. And wow!

I found a similar story on Reddit that happened over the May holidays. The difference is that this guy had used the app before, but this time 'something went wrong'. As a result, he's waiting for a refund of 2.5 thousand rubles from Yandex, as he made a prepayment.

So, the takeaway is: don't make a prepayment at 'Yandex Zapravki', or something might go wrong...

Yandex Zapravki scamMy two cents on the supposed app glitch. May holidays. The snowdrops came out not only in the forest, but also in the city, and they rushed to dig up the beds. 10% cashback on all fuel purchases during the May holidays is no small change, it's a lot of money. So, I think the glitches weren't just a coincidence! It seems they wanted to save money and now they've got a PR disaster and customer dissatisfaction on their hands. The only consolation is that it's not a cloud of failures hovering over me, but just the greed of giant companies that want to promote their product but aren't willing to spend money. Russia-2018, welcome! The Yandex Zapravki app is convenient and works quickly, but I couldn't get the promised perks, just like I couldn't fill up with it. I'll give them another chance in a couple of weeks on a different gas station, but for now, 2 stars and not recommended.

Sincerely, Andy Goldred

live_helpFeatured FAQ

What is the Yandex Zapravki app and how does it work?

The Yandex Zapravki app is a mobile app that allows users to earn cashback rewards on their gas station purchases made at Lukoil gas stations. To use the app, simply download and install it, create an account, and link your Mastercard payment method. Once you've done this, you can start earning cashback rewards on your gas station purchases.

How do I earn cashback rewards with the Yandex Zapravki app?

To earn cashback rewards, simply pay for your gas station purchases using your linked Mastercard payment method through the app. You'll earn 10% cashback on your purchase, up to a maximum of 4000 rubles during the promotion.

What are the limitations of the Yandex Zapravki app?

The app has several limitations, including the limited cashback rewards (up to 4000 rubles during the promotion), the requirement to use a Mastercard payment method, and the need to make purchases at Lukoil gas stations.

Is the Yandex Zapravki app available for both iOS and Android devices?

Yes, the Yandex Zapravki app is available for both iOS and Android devices. Simply download and install the app from the App Store or Google Play Store to get started.

How do I contact customer support for the Yandex Zapravki app?

To contact customer support, simply visit the app's support page or email them directly. They'll be happy to assist you with any questions or concerns you may have.

Can I earn cashback rewards on other types of transactions?

No, the Yandex Zapravki app only allows users to earn cashback rewards on gas station purchases made at Lukoil gas stations using a Mastercard payment method.

Is the Yandex Zapravki app secure and trustworthy?

Yes, the Yandex Zapravki app is secure and trustworthy. It uses regular updates to ensure the app stays relevant and secure, and it has a strong reputation among users.

Can I redeem my cashback rewards for purchases made outside of Lukoil gas stations?

No, cashback rewards can only be redeemed for purchases made at Lukoil gas stations.

How do I link my Mastercard payment method to the Yandex Zapravki app?

To link your Mastercard payment method, simply go to the app's settings and follow the prompts to add your payment method.

check_circlePros

•10% cashback on Lukoil gas station payments is a great perk for car owners
•Easy to use and navigate, even for those who aren't tech-savvy
•Cashback rewards are redeemable for purchases made at Lukoil gas stations
•App is available for both iOS and Android devices
•Regular updates ensure the app stays relevant and secure
•Cashback rewards can be earned on Mastercard payments only
•Good shipping options for those who need to get gas on the go
•Build quality of the app is solid and reliable