Edoque Market Produce Boxes
A Gift Box Disaster: What Went Wrong with Edoque
summarizeEditor's Summary
I've been an Edoque customer for six years, but this year's experience was a total disaster from start to finish. The delivery address was wrong, and the order was filled with the wrong items. I'm usually super happy with Edoque's service, but this time it was a complete letdown. The company apologized and corrected the problem, but the damage was done. I'm not sure if I'll be ordering from them again anytime soon.
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live_helpFeatured FAQ
What happened with my Edoque gift box order?
Unfortunately, the delivery address was incorrect, and the order was filled with the wrong items. We apologize for the mistake and are working to prevent it from happening again in the future.
How do I return or exchange an incorrect item?
To initiate a return or exchange, please contact our customer service team within 30 days of delivery. We'll provide a return shipping label and instructions on how to proceed.
Can I trust Edoque's customer service?
Yes, our customer service team is dedicated to providing top-notch support. We're available via phone, email, or chat to assist with any questions or concerns.
What is Edoque's return policy?
We offer a 30-day return policy for all orders. If you're not satisfied with your purchase, please contact us within 30 days to initiate a return or exchange.
How do I track my Edoque order?
Once your order ships, you'll receive an email with tracking information. You can also log in to your account to track the status of your order.
Can I cancel or change my Edoque order?
Please contact our customer service team as soon as possible if you need to cancel or make changes to your order. We'll do our best to accommodate your request.
What happens if my Edoque order is lost or damaged?
We take great care to ensure that your order arrives safely. However, if your order is lost or damaged, please contact us and we'll work to resolve the issue as quickly as possible.
How do I contact Edoque's customer service?
You can reach us via phone, email, or chat. Our customer service team is available to assist with any questions or concerns you may have.
check_circlePros
- •Edoque's customer service is usually top-notch, and they apologized promptly for the mistake.
- •The company has a good return policy, and I was able to get a refund for the incorrect items.
- •The packaging is still impressive, even if the contents were wrong.
- •Edoque's website is super easy to navigate and order from.
- •The company offers a variety of gift box options, which is great for special occasions.
- •The prices are reasonable, especially for the quality of the products.
cancelCons
- •The delivery address was completely wrong, which caused a huge hassle.
- •The order was filled with the wrong items, including dried mango instead of fresh fruit.
- •Half of the items were missing, including the exotic fruits I had specifically requested.
- •The company failed to double-check the order before shipping it.
- •The experience was a total letdown, especially considering my loyalty to Edoque.
- •I'm still not sure if I'll be ordering from them again anytime soon.
