EkoMobile
My Wild Ride with Wildberries: A Wi-Fi Router Review
summarizeEditor's Summary
I thought I scored a sweet deal on a Wi-Fi router with a SIM card from Ecomobile for 350 rubles a month with unlimited internet. But things took a turn for the worse when I went on a month-long vacation and forgot to pay my subscription fee. The real kicker? The money just vanished when I tried to top up my account. I'm still trying to wrap my head around the whole ordeal. My experience with Wildberries' Wi-Fi router has been a total disaster from start to finish.
settingsSpecifications
live_helpFeatured FAQ
What happened when you went on vacation and forgot to pay your subscription fee?
When I went on a month-long vacation, I forgot to pay my subscription fee for that month and the next. When I tried to top up my account, the money just vanished. I was left with no internet and no way to resolve the issue.
How did you find the setup process for the router?
I found the setup process to be pretty straightforward and easy to follow. The router was a breeze to set up, and I was up and running in no time.
What were your initial expectations for the router?
My initial expectation was that I'd get a reliable and fast internet connection with a decent price point. I thought I scored a sweet deal on a Wi-Fi router with a SIM card from Ecomobile for 350 rubles a month with unlimited internet.
How did you feel about the customer support?
I was extremely disappointed with the customer support. When I needed help the most, I couldn't get any assistance. It was like the service just disappeared.
What were your favorite features of the router?
I liked that the SIM card activated without a hitch and that I got a decent internet speed for my needs. The router was also easy to set up, and I could stream my favorite shows without any issues.
What would you recommend to others based on your experience?
I wouldn't recommend this router to anyone based on my experience. The lack of service and unresponsive customer support made it a major letdown.
How long did you use the router before experiencing issues?
I used the router for a month before things started to go wrong. I went on a month-long vacation and forgot to pay my subscription fee, which led to all sorts of problems.
Were there any redeeming qualities of the router?
Yeah, the price point was initially a major draw for me. I thought I scored a sweet deal on a Wi-Fi router with a SIM card from Ecomobile for 350 rubles a month with unlimited internet.
What do you think could've been done differently to prevent these issues?
I think Wildberries could've done a better job of communicating with customers when there are issues with their service. A little transparency would've gone a long way in preventing all the frustration I experienced.
check_circlePros
- •The SIM card activated without a hitch
- •I got a decent internet speed for my needs
- •The router was a breeze to set up
- •I could stream my favorite shows without any issues
- •The internet speed was more than enough for my online gaming needs
- •The price point was initially a major draw for me
cancelCons
- •The customer support was completely unresponsive
- •I couldn't get any help when I needed it most
- •The service just disappeared when I needed it
- •I had to deal with a lot of frustration when trying to resolve the issue
- •The lack of service was a major letdown
- •I felt like I was left in the dark with no clear solution
