Home Connect
The Aggressive U-Turn: Why I Ditched Home Ru for Good
summarizeEditor's Summary
We've been with Home Ru since 2012, but their aggressive pricing and declining service quality forced us to switch. The internet speeds slowed down, and the cable TV package shrunk. We're not alone in our experience – it's time to consider alternatives. We're talking about a 70% price hike over the years, with no clear explanation or notice. It's not just us; many customers have reported similar issues with Home Ru's service.
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live_helpFeatured FAQ
What happened to Home Ru's internet speeds?
We noticed a significant slowdown in internet speeds over time, making it difficult to stream content or perform tasks that required a stable connection.
Why did Home Ru raise their prices so aggressively?
It seemed like Home Ru prioritized growth over customer satisfaction, leading to frequent and substantial price hikes that left us feeling nickel-and-dimed.
Can I still use Home Ru's cable TV service?
Unfortunately, the cable TV package has shrunk significantly since we first signed up, making it less appealing than other options on the market.
What alternatives do you recommend?
We've since switched to Provider X, which offers better internet speeds, a wider range of channels, and more competitive pricing.
How do I contact Home Ru's customer support?
You can reach out to Home Ru's customer support team via phone or email, but be prepared for long wait times and unhelpful responses.
Can I get a refund for overpaying with Home Ru?
We were unable to get a refund for the overpayment, which was frustrating and disappointing.
What are the benefits of switching to a new provider?
Switching to a new provider can offer better internet speeds, a wider range of channels, and more competitive pricing, making it a worthwhile investment.
How long does it take to set up a new provider?
The setup process typically takes a few days to a week, depending on the provider and your location.
Can I trust Home Ru's customer support team?
Unfortunately, we found their customer support team to be unhelpful and unresponsive, making it difficult to resolve issues with their service.
check_circlePros
- •Fast internet speeds when we first signed up
- •Good picture quality on their cable TV
- •Customer support was helpful when we needed it
- •Initial package offered a wide range of channels
- •Reliable service for the most part
- •Competitive pricing at the time
- •Good customer support when we first started with Home Ru
cancelCons
- •Aggressive price hikes with no notice
- •Internet speeds slowed down significantly
- •Cable TV package shrunk over time
- •Customer support became less responsive
- •No clear communication about service changes
- •Billing issues and high charges
- •Poor communication from Home Ru's customer support team
