Dom.ru Internet Service Provider
Don't Wait Too Long to Ditch Your Current Provider
summarizeEditor's Summary
I'm sharing my warning about this provider: don't stick around too long. Their customer support is a total disaster, and the process of switching to a different provider is a real pain. It took me two weeks to get it done, and even then, it wasn't easy. I learned a valuable lesson: it's better to switch sooner rather than later. If you're thinking of making the jump, go for it – you won't regret it. Just be prepared for some hassle.
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live_helpFeatured FAQ
How long did it take to switch to a different provider?
It took me around two weeks to switch to a different provider, but it was a frustrating and annoying process. I had to call their customer support multiple times before I got anywhere, and even then, it wasn't easy.
What were some of the issues you experienced with the customer support?
I experienced a lot of issues with the customer support, including being put on hold for a long time, getting transferred multiple times, and not receiving a callback despite leaving a request on their website.
Why did you decide to switch to a different provider?
I decided to switch to a different provider because of the poor customer support experience I had. I was fed up with being transferred multiple times and not receiving a callback, so I decided to take my business elsewhere.
How did you find the process of switching to a different provider?
The process of switching to a different provider was surprisingly easy. I was able to keep my existing modem and cables, and the new provider had a more streamlined process for switching.
What would you recommend to someone considering switching to a different provider?
If you're considering switching to a different provider, I'd say go for it. You won't regret it, and you'll likely get a better value for your money. Just be prepared for a potentially lengthy and annoying process.
What were some of the benefits of switching to a different provider?
Some of the benefits of switching to a different provider include getting a better value for your money, having a more streamlined process for switching, and experiencing better customer support.
How did you find the value for money with the new provider?
I found the value for money with the new provider to be significantly better than with the old provider. I was able to get more features and better customer support for a lower price.
Would you recommend this provider to a friend?
No, I would not recommend this provider to a friend. The poor customer support experience and lengthy switching process made me realize that I'm better off with a different provider.
check_circlePros
- •I was able to keep my old modem and cables, which saved me some time and effort.
- •Their customer support number was already saved in my phone, so I didn't have to look it up.
- •I was given the option to connect as a new customer, which was a nice touch.
- •Their website let me leave a request for a callback, which was super convenient.
- •I was able to switch to a different provider without any major issues.
- •I ended up with a better value for my money with the new provider.
cancelCons
- •Their customer support was a complete nightmare – I got transferred multiple times and no one ever called me back.
- •The process of switching took way longer than I expected – it was like playing a game of phone tag.
- •I had to call their customer support multiple times before I got anywhere, and even then, it wasn't easy.
- •The sales department seemed more interested in selling me a new plan than helping me switch.
- •The whole experience left a bad taste in my mouth – I'm just glad I switched.
- •I was disappointed by the lack of communication from the provider – it felt like they were avoiding me.
