A Harrowing Experience: How I Ran Out of Fuel and Cash at the Gas Station

I recently had a pretty frustrating experience with Yandex.Topливо that left me feeling misled. On October 18, 2025, I stopped by a Rosneft gas station in Rostov-on-Don, inserted my pistol into the tank, and launched the Yandex.Topливо app. I enabled location services and was ready to fill up. But here's the thing: the app couldn't find me, even though I was clearly at the right gas station. I selected the gas station I was at, confirmed I was ready to fill up, and the app indicated I was at a different station. After paying through the app, the supposed filling process began, but in reality, no gasoline was dispensed. I was left with a nearly empty tank and a hefty bill – without any fuel or refund.

I reached out to customer support, and their bot, Diana Storm, promised to resolve the issue within 7 days. I was skeptical, given that issues with gas stations are usually resolved much faster. When I received a response, it was a classic case of blame-shifting: they claimed I had chosen a different gas station and filled up someone else's tank. They suggested I contact that person to resolve the issue. Neither Yandex nor Rosneft offered any assistance. It was a complete letdown.

I was pretty disappointed by how Yandex.Topливо handled my situation. After paying, I didn't receive any fuel or refund. It was a clear case of consumer deception. If you're experiencing location issues, don't use this service – they won't help you. They're not interested in resolving problems; it's all just a facade.

I wouldn't recommend Yandex.Topливо to anyone. They've lost my trust, and I'm sure they'll lose yours too. If you're looking for a reliable gas station service, choose another option.

I hope Yandex and Rosneft take steps to address this issue. Users should be cautious and avoid using this service altogether.

Don't use Yandex.Topливо due to location issues. Consumer deception is not what I expected from Yandex. Customer support won't help you resolve problems. No guarantee of receiving fuel or a refund after payment.

To avoid similar problems, choose a different gas station service. Be aware that Yandex.Topливо's app can be finicky, and they may blame you for the issue. I'm still trying to wrap my head around how a service like this can operate without proper checks and balances.

I've used other gas station services in the past without any issues. What sets Yandex.Topливо apart is their complete lack of accountability and transparency. When something goes wrong, they'll do everything in their power to shift the blame onto you.

So, what's the takeaway from all this? Don't use Yandex.Topливо unless you want to risk being left high and dry. I'll be taking my business elsewhere, and I recommend you do the same.