photo_library10
visibility6
Ürünstar 1.0
Yandex Business App
I've been using the Yandex Business App for a while now, and it's been a total game-changer for my small business. It's got all the tools I need to manage and grow my business with ease, from scheduling appointments to handling customer inquiries and more.
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A Totally Frustrating Experience with Yandex's Service - Save Your Time
summarizeEditor's Summary
I've had a complete disaster with Yandex's customer support and ad campaign setup process. Their system is a mess, and their support team is basically useless. I've tried to navigate their system, but it's like they're speaking a different language. The dashboard is a total nightmare, and their services don't work together smoothly. If you're looking for a hassle-free experience, you're better off looking elsewhere.
settingsSpecifications
Fotolar2/10
VerdictKötü
Karsilama1/10
HizmetKalite2/10
GosterimAletleri1/10
AdCampaignYonetimi1/10
GoruntulemeArayuzu3/10
I've had a disastrous experience with Yandex's customer support, and I'm still trying to wrap my head around it. Let me break it down:
First off, their ad campaign setup process is a complete joke. They just follow a template, and it's completely unhelpful. They make it sound like it's some kind of special gift, but trust me, it's not. I've tried to navigate their system, and it's like they're speaking a different language.
The dashboard is a mess. There's way too much clutter, and it's hard to keep track of everything. Plus, they have all these different services from Yandex that don't work together. For example, in my ad campaign, I'm listed as a 'short-term rental', but on my Yandex Maps page, I'm a 'guest house'. I asked customer support to change it, but they just told me it's not allowed. But I know other businesses have gotten it changed, so it's not like it's impossible.
It feels like a robot or some low-level manager is in charge of everything. They don't even try to understand the problem. Standard response: 'just do this' or 'wait for it to get fixed'. I've lost count of how many times I've had to repeat myself.
The service has a major issue with photos. I have a business listing on Yandex Maps, a Yandex website, and an ad campaign, but I still can't get the photos to display in the right order. I've contacted customer support a million times, and they just tell me to clear my cookies and cache, or wait three days for it to magically fix itself. I've done that a hundred times, and it still doesn't work. My photos are in a random order on the website, and on Yandex Maps, they're in a different random order. And to make matters worse, I've been running an ad campaign with Yandex for three weeks, and they still can't fix the photo issue. It's been a real headache.
All the visual promotion tools on Yandex Maps are completely useless. If you go to a map, you won't notice any difference between businesses with ads and those without. Because, apparently, Yandex allows some random store with two reviews and no ads to have all these fancy features, like photo albums and short descriptions. Meanwhile, I'm paying for ads, have a 5-star rating, and 50 reviews, and they tell me to just wait until Yandex allows me to use those features. It's just not fair.
And the cherry on top: after three weeks of running an ad campaign, I find out that my business isn't even visible on the map! I mean, what's the point of paying for ads if nobody can see you? It's been a total waste of time and money.
live_helpFeatured FAQ
What's the deal with Yandex's ad campaign setup process?
Unfortunately, their setup process is clunky and unhelpful. They follow a template, but it's not tailored to your specific needs. Be prepared to spend a lot of time figuring it out.
How's Yandex's customer support?
Their customer support is unhelpful and unresponsive. Don't expect much help, and be prepared to spend hours on the phone or in chat.
What's the deal with Yandex's analytics system?
Their analytics system is opaque and difficult to understand. Be prepared to spend a lot of time figuring it out, and don't expect much help from customer support.
How does Yandex's dashboard work?
Their dashboard is a mess and hard to keep track of. Be prepared to spend a lot of time navigating it, and don't expect much help from customer support.
Can I integrate Yandex's services with other products?
Yes, you can integrate Yandex's services with other Yandex products. However, it's not always seamless, and you may encounter some issues.
Is Yandex's pricing competitive?
Yes, Yandex's pricing is competitive. However, you get what you pay for, and their services may not be worth the hassle.
What's the deal with Yandex's user interface?
Their user interface is visually appealing, but that's where the positives end. Be prepared for a clunky and hard-to-use experience.
Can I get a refund if I'm not satisfied with Yandex's services?
Yes, you can get a refund if you're not satisfied with Yandex's services. However, the process is complicated, and you may encounter some issues.
check_circlePros
- •The user interface is actually pretty nice, but that's about it.
- •Their services are feature-rich, but that doesn't make up for the poor experience.
- •The pricing is competitive, but you get what you pay for.
- •Their ad campaign setup process is easy to use if you're familiar with their system.
- •Their customer support is available 24/7, but don't expect much help.
- •Their services integrate with other Yandex products, but not always seamlessly.
- •Their pricing plans are flexible, but that's about it.
cancelCons
- •Their ad campaign setup process is a total joke.
- •Their customer support is unhelpful and unresponsive.
- •Their system is clunky and hard to navigate.
- •Their services don't work together smoothly.
- •Their dashboard is a mess and hard to keep track of.
- •Their analytics system is opaque and difficult to understand.
- •Their services are not worth the hassle.
- •Their support team is not knowledgeable.
