Weird verification denial – no clue why!
check_circlePros
- The verification portal loads in a flash and is a breeze to get around.
- Document instructions are crystal‑clear and even show example photos.
- You can upload high‑resolution images without the site crashing.
- Everything runs over encryption, so I felt safe about my data.
- The mobile layout lets you snap a pic and submit straight from your phone.
- A live progress bar tells you exactly which step you’re on.
cancelCons
- A final denial locks you out with no way to re‑upload corrected files.
- The feedback is vague—just “documents don’t match my identity” with no details.
- Customer support replies are slow and don’t really solve anything.
- Decisions seem to depend on manual reviewers, leading to inconsistent outcomes.
- There’s no clear timeline for when you’ll hear back.
- Missing an appeal or dispute option leaves users frustrated.
Editor's Summary
I did everything the guide asked for—uploaded a crystal‑clear passport scan and a solid proof‑of‑address—but the system slapped me with a vague “documents don’t match” error. To make matters worse, the denial is marked final, so I can’t even try again. It feels like the reviewer’s mood decides the outcome, and customer support isn’t giving me any help. Definitely not the smooth, secure experience I was hoping for.
Specifications
I went through the verification steps, only to get bounced back. Their note said my documents didn’t match my identity.
Honestly, I’m stumped. I uploaded a clear photo of my passport and a solid proof‑of‑address, everything looked fine. If the picture quality was the problem, why can’t I just try again? Instead they say the denial is final and I’m not allowed to re‑verify.
They don’t give any real reason – just vague nonsense. Kinda weird, huh?
Feels like the outcome hinges on the verifier’s mood that day.
