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A Flip.kz Fiasco: When Customer Satisfaction Takes a Backseat
summarizeEditor's Summary
I've been shopping at Flip.kz since 2015, but my latest experience was a huge letdown. I ordered something, but when I got it, I realized the measurements were way off. I expected some real help from their customer support team, but instead, I got empty apologies and generic phrases. The manager's lack of effort to resolve the issue was especially frustrating, considering the high prices they charge.
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A Disappointing Experience at Flip.kz
I've been shopping at Flip.kz since 2015, but my latest experience was a huge letdown. When I encountered a problem with my purchase, I expected some real help and a decent response from their customer support team. But instead, I got a bunch of empty apologies and generic phrases like 'we're truly sorry'. It felt like they were more interested in saving face than actually resolving the issue.
I ordered a bra and asked the manager to provide a measuring tape so I could check the waist size. But their measurements were way off, and I couldn't even try on the underwear. I was left to guess, which, as you can imagine, didn't end well.
The manager didn't even have the decency to offer some kind words about their new fitting room. So, I ended up losing a lot of money, and the underwear is still not returnable. It's just embarrassing, especially considering the high prices they charge.
Flip.kz's response to this issue was appalling. They claimed they'd have a talk with the manager, but it was just a waste of time. Ladies, avoid shopping at stores without fitting rooms if you're buying lingerie. There are also suspicions about counterfeit products, as they don't have the 'Honesty Seal'. It's a major red flag.
Here are the major issues I encountered:
No fitting room for buying lingerie. It's a basic necessity, especially for intimate apparel.Customer support doesn't respond adequately to issues. I felt like I was talking to a brick wall.There are suspicions about counterfeit products. The lack of the 'Honesty Seal' is a major concern.
live_helpFeatured FAQ
What happened during your recent shopping experience at Flip.kz?
I ordered something, but when I got it, I realized the measurements were way off.
How did the manager handle the issue?
The manager didn't even offer some kind words about their new fitting room, which was really disappointing.
What was the outcome of the issue?
Unfortunately, I ended up losing a lot of money, and the underwear is still not returnable.
Have you had any positive experiences with Flip.kz in the past?
Yes, I've been shopping at Flip.kz since 2015 and had mostly positive experiences, but this recent incident was a huge letdown.
Can you suggest an alternative store?
I'd say try shopping at stores that have a good reputation for customer service and accurate measurements.
What should customers expect from Flip.kz's customer support?
Customers should expect a decent response from the customer support team and a willingness to resolve issues in a timely manner.
How can customers avoid similar issues?
Customers can avoid similar issues by shopping at stores that have a good reputation for customer service and accurate measurements.
Can customers rely on Flip.kz's measurements?
No, based on my experience, I wouldn't recommend relying on Flip.kz's measurements.
What is the return policy like at Flip.kz?
The return policy at Flip.kz is not very customer-friendly, and I had a difficult time returning the underwear.
How do you rate Flip.kz's customer support?
I'd give their customer support a low rating, unfortunately.
check_circlePros
- •Decent product selection
- •Reasonable prices
- •Convenient online shopping experience
- •Wide range of payment options
- •Prompt shipping
- •Nice packaging
- •Good value for money
- •Easy to navigate website
cancelCons
- •Poor customer support
- •Inaccurate measurements
- •No fitting room for trying on underwear
- •Difficult return process
- •Manager's lack of effort to resolve issue
- •High prices don't match quality
- •Shipping can be slow
- •Return policy is not customer-friendly
