Payeer Wallet
Verified Account, Still Can't Get My Money Out - A Major Headache
summarizeEditor's Summary
I've been stuck with a major issue on this platform - my account's verified, but I still can't withdraw my cash. Big transactions just disappear, and they've got a million excuses. The support chat is basically a script, and I'm getting tired of the runaround. It's been a huge hassle, and I'm still waiting for a resolution.
settingsSpecifications
live_helpFeatured FAQ
What happens when I try to withdraw a large amount of money?
When you try to withdraw a large amount, they'll often throw in some extra 'additional KYC/AML' checks and 'source of funds' requests. This can cause delays and make it tough to get your money out.
Why is the support chat so unhelpful?
The support chat is basically a script, and the reps will often just tell you to 'wait' or say that your issue is 'being processed'.
How many forms do I need to fill out?
It feels like they're making me fill out a million forms, but I'm not exaggerating when I say it's a lot. They'll often 're-verify' documents, but they won't give you a timeline or update the status.
What's going on with the crypto market and my withdrawals?
After the crypto market crashed in October, they started throwing more 'additional KYC/AML' checks and 'source of funds' requests at users. It's like they're playing a game of cat and mouse with their users.
Why can't I just get my money out?
I'm not sure what's going on, but it feels like they're just stalling on big withdrawals. They'll often say that your issue is 'being processed', but you'll never get an update or a clear answer.
Is the platform foreign?
Yeah, it feels pretty foreign. They're not exactly transparent, and it's hard to understand what's going on. One day it's 'sanctions', the next it's 'business as usual'.
Can I trust the platform?
I'm starting to wonder if I can trust them. They used to brag about having $7 billion on their accounts back in June, but now it's like they're just making excuses and stalling.
What can I do if I'm having trouble withdrawing my money?
I'd recommend reaching out to their support chat and explaining your issue. However, be prepared for a runaround and a lot of frustration.
check_circlePros
- •Quick processing of smaller sums (up to $15,000)
- •Generally easy to navigate the platform
- •Good customer support for smaller issues
- •Variety of payment options available
- •User-friendly mobile app
- •Relatively fast customer support response times
cancelCons
- •Difficulty withdrawing large amounts (>$100,000)
- •Inconsistent processing times for big transactions
- •Lack of transparency in their verification process
- •Unhelpful support chat experience
- •Too many forms to fill out
- •Unclear communication about the status of my withdrawals
