A Major Headache: Can't Get My Money Out | Verified Account Issues

Verified Account, Still Can't Get My Money Out - A Major Headache

summarizeEditor's Summary

I've been stuck with a major issue on this platform - my account's verified, but I still can't withdraw my cash. Big transactions just disappear, and they've got a million excuses. The support chat is basically a script, and I'm getting tired of the runaround. It's been a huge hassle, and I'm still waiting for a resolution.

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KararKötü

Destek2/10

Güvenlik3/10

HizmetKalitesi2/10

I've been dealing with a huge issue on this platform - my account's verified, but I still can't get my money out.

Big transactions, like $100,000 to $200,000, just disappear, and they've got a million excuses for not letting me withdraw. Meanwhile, smaller sums of $5,000 to $15,000 go through without any issues.

After the crypto market crashed in October, they started throwing 'additional KYC/AML' checks and 'source of funds' requests at me. The support chat is just a script: 'wait,' 'processing,' 'further review.'

I'm starting to wonder if I'm asking for $7 billion - that's how many forms they're making me fill out.

They used to brag about having $7 billion on their accounts back in June, but now it's like they're playing a game of cat and mouse with their users.

The platform's foreign, and they're not exactly transparent. One day it's 'sanctions,' the next it's 'business as usual.'

They're always 're-verifying' documents, but they won't give me a timeline or even update the status. It feels like they're just stalling on big transactions.

I've been doing some research, and I'm not the only one with this issue. There are plenty of public complaints about the platform's withdrawal process.

My verdict: don't keep large balances here. Break them up, have a backup withdrawal method, and save those screenshots and transaction histories. I didn't see any real security measures in place.

Rating: 1/5

Personal experience + public complaints.

live_helpFeatured FAQ

What happens when I try to withdraw a large amount of money?

When you try to withdraw a large amount, they'll often throw in some extra 'additional KYC/AML' checks and 'source of funds' requests. This can cause delays and make it tough to get your money out.

Why is the support chat so unhelpful?

The support chat is basically a script, and the reps will often just tell you to 'wait' or say that your issue is 'being processed'.

How many forms do I need to fill out?

It feels like they're making me fill out a million forms, but I'm not exaggerating when I say it's a lot. They'll often 're-verify' documents, but they won't give you a timeline or update the status.

What's going on with the crypto market and my withdrawals?

After the crypto market crashed in October, they started throwing more 'additional KYC/AML' checks and 'source of funds' requests at users. It's like they're playing a game of cat and mouse with their users.

Why can't I just get my money out?

I'm not sure what's going on, but it feels like they're just stalling on big withdrawals. They'll often say that your issue is 'being processed', but you'll never get an update or a clear answer.

Is the platform foreign?

Yeah, it feels pretty foreign. They're not exactly transparent, and it's hard to understand what's going on. One day it's 'sanctions', the next it's 'business as usual'.

Can I trust the platform?

I'm starting to wonder if I can trust them. They used to brag about having $7 billion on their accounts back in June, but now it's like they're just making excuses and stalling.