The “Great” Car Price Was Anything But Real
add_circle Pros
- Our years‑long relationship with T‑Bank gave us confidence to kick off the purchase.
- The app is easy to use and lets you fire off a trade‑in request in minutes.
- Support eventually admitted the pricing slip‑up and fixed it.
- T‑Bank’s core services – payments and financing – are solid and dependable.
- Once the numbers were straightened out, the trade‑in paperwork was a breeze.
remove_circle Cons
- The app showed a price that was hundreds of thousands of rubles lower than the phone quote, which was confusing.
- An extra 385,000 RUB tacked onto the car price never showed up in the initial listing.
- The trade‑in offer came in below market value, looking like a way to offset the hidden markup.
- Getting a response was slow; we had to chase support for days.
- The advertised “great” price turned out to be misleading, making the whole deal feel like a bait‑and‑switch.
Gallery
Editor's Summary
I've been with T‑Bank for years, so when it was time to shop for a new car I assumed the process would be painless. Turns out the price they showed in the app was way off – 2,570,000 RUB versus a 2,955,000 RUB quote over the phone. The trade‑in offer was low, and the true cost of the vehicle was hidden until we dug into the numbers. After a few days of back‑and‑forth with support they finally owned up to the mistake, but the excitement was already gone. In short, T‑Bank’s usual reliability can’t excuse misleading pricing and a murky trade‑in process.
Specifications
\nI've been with T‑Bank for years – never had a problem, so I thought when we decided to buy a car their site would be straight‑up honest. I kept telling my husband we could snag a ride at the price they were flashing online. We sent in a trade‑in request and a purchase order, but the figure they told us on the phone didn’t match what the app showed – 2,570,000 RUB in the app versus 2,955,000 RUB for the C7 Lifestyle model. That's not a tiny typo. On top of that, they left out the real price of the new car and steered us toward their partners for a trade‑in at a lower buy‑out price. That lower number only makes sense if you actually get the discount they promised on the new car. In reality the new car costs 385,000 RUB more. Thank goodness we caught it before handing over our old ride, otherwise we’d have walked away with a busted deal – a low trade‑in value and an over‑priced new car (the local showroom only offers about a 200,000 RUB trade‑in discount).\n\nWe called customer support, went back‑and‑forth, and finally they owned up to the mistake. By then the excitement was gone. Honestly, I felt pretty annoyed when the buzz died. It felt like a classic bait‑and‑switch, and I wish they’d be upfront from the start. If you’re thinking about a trade‑in with T‑Bank, do the math yourself and don’t rely on the glossy numbers online. Bottom line: double‑check every figure, because the website can be way off. Save yourself the headache and verify the numbers before you sign anything. So, take my advice: treat the site like a teaser, not the final bill.
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