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SberBank
I've been using SberBank for my everyday banking needs, and I've gotta say, their financial solutions and support have been a game-changer. Whether I'm looking to save, spend, or invest, they've got a range of options that suit my lifestyle. From setting up a budget to long-term investments, SberBank's got me covered.
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My Sberbank Nightmare Just Got a Whole Lot Worse
summarizeEditor's Summary
I've got a bone to pick with Sberbank, and things just took a turn for the worse. I needed a Sberbank account for annual transfers, but their fees and customer service have been a major letdown. The latest blow? A 150-ruble monthly maintenance fee, unless you open a card and spend 50,000 rubles a month. Yeah, that's just a great deal. To top it off, Sberbank still charges commissions for paying utility bills and other services. It's like they're trying to nickel-and-dime me to death. Their staff isn't much better, constantly trying to sneak in additional services and fees. Needless to say, I'm not impressed. I've tried to make the most of it, but the value for money just isn't there. I've been looking for a better option, but so far, nothing's come close.
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Fiyat1/10
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Faturalar1/10
İletişim1/10
EkHizmetler1/10
KartServisi1/10
HizmetKalite2/10
BankaPersoneli1/10
FazlaHizmetler1/10
HesapYönetimi1/10
KartServisleri1/10
KartTeslimatı1/10
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KrediHizmetleri1/10
KullanıcıArayüzü1/10
My Sberbank Nightmare Just Got a Whole Lot Worse
I'm still fuming about my experience with Sberbank, and things just took a turn for the worse.
It's not like I was thrilled about using their services in the first place, but I needed a Sberbank account for a few annual transfers from another employer.
However, things started to go downhill when I received an email stating that I'd have to pay 150 rubles a month for account maintenance from January 1st, 2026.
Or, I could get the account maintenance for free if I opened a card and spent at least 50,000 rubles a month on it.
I mean, who needs a card just to get free account maintenance?
And what really gets my goat is that Sberbank still charges a commission for paying utility bills and other services.
I haven't seen that kind of thing in other banks for years.
It's not just the fees that are the problem, though. The way their staff operates is also a major issue.
They seem to be trained in a weird way. They're constantly trying to sneak in additional services, paid and unpaid.
They'll literally force you to open something from the top that you don't even need.
They evaluate themselves quietly through your app when you visit the office.
They print out your account details for a fee, even if you didn't ask for it.
They don't listen and do things their own way.
I even had to ask for my card to be delivered twice - I ordered it online, went to the office, and they said it wasn't ready.
They had to order a new one for me, and I had to open a credit account to get it.
I was furious and they offered to just order it for me, but I wouldn't have to pick it up...It's mind-boggling.
They also started adding services I didn't ask for to my account, supposedly for their own employee's registration number, so they can get extra pay.
The audacity is staggering.
I get it, maybe their leadership is to blame, but it's really off-putting.
I'm seriously considering switching banks because of their behavior.
I'm getting constant calls and being pushed to take out loans.
I'm at my wit's end.
I know many banks call, but Sberbank seems to be the worst.
Poorly timed messages saying they called if you didn't answer...
And if you're unfortunate enough to talk to an assistant, they'll start pestering you with rating requests.
They'll just keep asking for your opinion on everything.
I'm not sure who's had a good experience with them, but mine has been nothing but negative.
From the staff to the products to the fees to the cashback policy to their loyalty program.
They even started charging for account maintenance... I thought it couldn't get any worse, but they managed.
No other bank has ever offered me that before!
Okay, so here's the deal with Sberbank - you guys asked for feedback, so I'm giving it to you.
And I'm not just responding to two questions, I'm going the extra mile.
Sorry, readers, this is a bit of a rant, but I just had to get it off my chest.
I've cut ties with them entirely, and guess what?
They've even given me the option to close my account directly in the app, which wasn't possible before.
I'm just glad I don't have to deal with them again.
Thanks for reading, and I hope you stay far, far away from Sberbank too!
live_helpFeatured FAQ
Do I really have to pay 150 rubles a month for account maintenance?
Unfortunately, yes. Unless you open a card and spend 50,000 rubles a month, you'll be charged a monthly fee. It's a pretty steep price to pay for basic banking services.
Can I still pay utility bills and other services through Sberbank?
Yes, but be prepared to pay a commission. It's not the cheapest option, but it's convenient if you're already using Sberbank for your banking needs.
How do I contact Sberbank customer support?
You can reach out to their customer support team through their website or mobile app. They're responsive, but be prepared to open a bunch of unnecessary accounts to get their attention.
Can I use Sberbank's mobile app to check my account balance and transactions?
Yes, their mobile app is pretty user-friendly and allows you to check your account balance and transactions on the go.
Do Sberbank's credit cards have high interest rates?
Unfortunately, yes. Their interest rates are pretty steep, so be careful if you're planning to carry a balance.
Are Sberbank's ATMs widespread?
Yes, their ATMs are pretty widespread, so you can get cash easily. Just be prepared for the monthly fee and commissions on utility bills.
Can I open a Sberbank account online?
Yes, you can open a Sberbank account online, but be prepared for the 150-ruble monthly maintenance fee unless you open a card and spend 50,000 rubles a month.
What types of credit cards does Sberbank offer?
They offer a few types of credit cards, but the interest rates are pretty steep. Be careful if you're planning to carry a balance.
Can I avoid the monthly maintenance fee?
Unfortunately, no. You'll be charged a monthly fee unless you open a card and spend 50,000 rubles a month.
check_circlePros
- •The website is pretty user-friendly, I'll give them that.
- •Their online banking system is decent, but that's about it.
- •You can use their mobile app to check your account balance and transactions.
- •Their customer support team is responsive, but that's where the good ends.
- •They offer a few types of credit cards, but the interest rates are through the roof.
- •Their ATMs are pretty widespread, so you can get cash easily.
- •The mobile app is pretty easy to navigate, even for a tech newbie like me.
- •You can set up notifications for low balances and large transactions, which is a nice touch.
- •Their customer support team is available 24/7, which is a plus.
cancelCons
- •The 150-ruble monthly maintenance fee is a total rip-off.
- •You have to open a card and spend 50,000 rubles a month to get free maintenance.
- •They still charge commissions for paying utility bills and other services.
- •Their staff is pushy and tries to sell you on additional services.
- •Their interest rates on credit cards are astronomical.
- •Their customer support team is only helpful if you're willing to open a bunch of unnecessary accounts.
- •The fees for international transactions are pretty steep.
- •You can't avoid the monthly maintenance fee, even if you don't use their services.
- •Their online banking system can be a bit glitchy at times.
