My Disastrous Experience with Robokassa: A Cautionary Tale
check_circlePros
- Robokassa offers a way to get paid online
- Their website looks modern and user-friendly
- They claim to have a support team, but I haven't seen them in action
- Their fees are competitive with other payment processing services
- They offer a range of payment options for customers
- Their website is available in multiple languages
- They've got a sleek website design
- Their payment options are pretty flexible
cancelCons
- Their technical support is basically nonexistent
- They're refusing to return my funds
- It's taking them ages to respond to my support requests
- Their support team's behavior is completely unprofessional
- They had the nerve to tell me to contact their support team through Telegram
- Their generic responses to my support requests are useless
- Their support is super unresponsive
- They're not very good at returning customer funds
Editor's Summary
I thought signing up for Robokassa would be a no-brainer way to get paid, but boy, was I wrong. Their technical support is basically nonexistent, and they're refusing to return my funds. I've submitted over 5 support requests, but all I've gotten are complete ignores or generic responses that have nothing to do with my issue. It's been a super frustrating experience, and their support team's behavior is completely unprofessional. I'm still waiting for justice.
Specifications
My Run-In with Robokassa
I thought signing up for Robokassa would be a no-brainer way to get paid. Boy, was I wrong.
They've been holding onto my 200,000 rubles for two whole weeks, completely ignoring my requests and not even bothering to respond. And if that wasn't enough, they had the gall to tell me to reach out to their support team through Telegram, only to be redirected to a generic chatbot that's been ignoring me for days. The bank eventually returned my money, but Robokassa is still pretending like nothing happened, leaving me with a whopping 200,000 rubles that they're refusing to return.
I've submitted over 5 support requests, but all I've gotten are complete ignores or generic responses that have nothing to do with my issue. It's been a super frustrating experience, and their support team's behavior is completely unprofessional.
If anyone else has had a similar experience with Robokassa, I'd love to hear from you in a private message so we can take action and get some justice.
Their technical support is basically nonexistent.They're refusing to return my funds.It's taking them ages to get back to me.They totally dropped the ball.I hope my experience will serve as a warning to others, and I hope Robokassa takes steps to improve their support team's behavior.
