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My Payoneer Nightmare: A Cautionary Tale of Poor Service and Sneaky Fees
sophieW_
Finance•yesterday
1star
Payoneer Payment System
Ürünstar 1.0

Payoneer Payment System

I've used Payoneer for online transactions, and it's been a total game-changer. Their secure payment system makes money transfers a breeze, and online invoicing is a huge time-saver. Plus, cross-border payments are super easy – just set it up and go. I've made several international payments with Payoneer, and the process is always smooth.
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My Payoneer Nightmare: A Cautionary Tale of Poor Service and Sneaky Fees

summarizeEditor's Summary

I signed up for Payoneer's corporate account in January 2024, expecting a hassle-free way to make international payments. But things quickly took a turn for the worse. Payoneer's build quality is its poor customer support – they'd rather rack up fees than help you out. I'm sharing my story to warn others about the potential pitfalls of using Payoneer for your business needs. With hidden fees and poor service at every turn, my experience was a total disaster.

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KararKötü
Kalite2/10
Güvenlik1/10
HizmetKalitesi2/10
My Payoneer Nightmare: A Cautionary Tale of Poor Service and Sneaky Fees
I signed up for a corporate account with Payoneer in January 2024, hoping to simplify our international payments and avoid unnecessary fees. But things quickly took a turn for the worse. At first, I managed to top up my account by transferring my own funds from another bank, but Payoneer wouldn't accept those kinds of payments by default. They'd just return the transfers to the sender's bank multiple times, racking up unnecessary fees in the process.
Fast forward to October 20, 2024, when Payoneer suddenly blocked my company's account without warning. When I asked for a reason, I got the runaround - the bank just said they'd made the decision. I still had funds on my account, but the manager told me I could only withdraw them to a personal account, and even that came with a 2% fee. That just didn't sit right with me, especially since I'd been a good customer, paid my fees upfront for a year, and followed all their rules.
Payoneer never notified me about any issues, and now they were refusing to do their job, cutting off services without a word, and charging me a fee to get my own money back. I reached out to their support multiple times, asking them to waive the fee, but after three weeks, I got nowhere. It was clear they weren't interested in customers or their reputation, just in getting their hands on my money, no matter how dirty.
The bottom line is I didn't get the banking services I paid for from Payoneer, wasting months of my time and over $2,000 in fees due to their shady practices. I've learned a valuable lesson: do your research, read reviews, check ratings, and look for red flags before choosing a payment partner. Payoneer's services are a recipe for disaster, and I'm sharing my story to serve as a warning to anyone considering using them.
Looking back, I realize I should've done more research before choosing Payoneer as our payment partner. I thought they were a reputable company, but it turns out they're just another example of a business prioritizing profits over people. If you're considering using their services, take my experience as a cautionary tale. Don't be afraid to ask questions and seek advice from others who've had experience with the company. And most importantly, trust your instincts. If something feels off, it probably is.
I'm still trying to process how a company like Payoneer can operate with such blatant disregard for their customers. It's a wild ride, let me tell you. Remember, there are better options out there, and it's worth taking the time to find them.

live_helpFeatured FAQ

What are the fees associated with using Payoneer's corporate account?

Payoneer charges various fees for its corporate account, including a monthly maintenance fee, a transfer fee, and a receiving fee. These fees can add up quickly, especially if you're making frequent transfers.

How do I withdraw funds from my Payoneer account?

You can withdraw funds from your Payoneer account to a personal bank account, but be aware that there may be fees associated with this process. You can also use Payoneer's debit card to make purchases or withdraw cash at an ATM.

What is the process for resolving issues with Payoneer's customer support?

If you're experiencing issues with Payoneer's customer support, you can try reaching out to them via phone, email, or live chat. Be prepared to provide detailed information about your issue and be patient, as resolving issues can take time.

Can I use Payoneer's corporate account for international payments?

Yes, Payoneer's corporate account is designed for international payments. You can make transfers to over 200 countries and territories, and Payoneer's website is available in multiple languages.

How do I cancel my Payoneer corporate account?

To cancel your Payoneer corporate account, you'll need to contact Payoneer's customer support and follow their instructions. Be aware that canceling your account may result in a fee, and you may need to resolve any outstanding issues before closing your account.

What is the process for updating my Payoneer corporate account information?

To update your Payoneer corporate account information, you can log in to your account online and make the necessary changes. You can also contact Payoneer's customer support for assistance.

Can I use Payoneer's corporate account for business-to-business payments?

Yes, Payoneer's corporate account is designed for business-to-business payments. You can make transfers to other businesses and individuals, and Payoneer's website is optimized for business users.

How do I track my Payoneer transactions?

You can track your Payoneer transactions by logging in to your account online and viewing your transaction history. You can also set up notifications to alert you to new transactions.

What are the benefits of using Payoneer's corporate account?

Payoneer's corporate account offers a variety of benefits, including easy sign-up, competitive fees, and fast transfer times. You can also make transfers to over 200 countries and territories, and Payoneer's website is available in multiple languages.

check_circlePros

  • •Easy to sign up for a corporate account
  • •Variety of payment options available
  • •Payoneer's website is user-friendly and easy to navigate
  • •Fast transfer times for some payment methods
  • •Customer support is available 24/7, but often unhelpful
  • •Payoneer's fees are competitive, but not always transparent
  • •Payoneer's corporate account is designed for international payments
  • •You can make transfers to over 200 countries and territories
  • •Payoneer's website is available in multiple languages
  • •You can track your Payoneer transactions by logging in to your account online

cancelCons

  • •Hidden fees for certain payment methods
  • •Poor customer support – often unresponsive or unhelpful
  • •Payoneer's corporate account is not suitable for businesses with irregular payment schedules
  • •Difficulty in withdrawing funds from the account
  • •Fees for withdrawing funds to a personal account
  • •Payoneer's website is not optimized for mobile devices
  • •Payoneer charges various fees for its corporate account
  • •These fees can add up quickly, especially if you're making frequent transfers
  • •You may need to resolve any outstanding issues before closing your account

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