My MegaFon Fiasco: A Cautionary Tale of Poor Service

I switched to MTS with my existing number back in 2022, and things quickly went south. The store visit was a red flag – I had to bail out, but I held onto hope.

Let's break down what happened:

1. The sales rep told me I had to pay for 3, 6, or 12 months upfront. I wasn't thrilled about committing to their plan, so I paid for 3 months.

2. I asked them to disable my services, including Kion, on a free trial basis for the first month. They assured me it would be automatically disabled, but I'd need to enable it myself. Yeah, that didn't happen. And guess what? They started charging me for Kion anyway! When I reached out to customer support, their response was basically that I was responsible for not checking my own subscriptions. I managed to get a human on the phone, but their response was just as robotic, with a tone that made me wonder if I was talking to a machine.

3. The connection? Forget about it! I had zero signal, and there were even times when I had to resort to getting internet from MTS just to contact their support. Their response? Crickets. I was starting to feel like I was shouting into the void.

And then, I submitted a request to switch to MTS, thinking it would all be over soon. Boy, was I wrong.

1. I've been getting constant rejections due to 'inaccurate passport data.' My passport info hasn't changed since I switched to MTS, but I gave them permission to access my data on the government services portal and updated my info. Still, the rejections keep coming.

2. I got an SMS saying my tariff had changed, and I'd have to pay more. The operator's response was a classic case of blame-shifting – they said I was the one who should've noticed the tariff change. Apparently, I'd gotten an SMS on January 24th, and I was supposed to opt out. Okay, maybe I did get the SMS, but come on – 100+ calls and just as many texts telling me not to leave, and the tariff change sneaks in quietly? I paid anyway, just to avoid any debt, but it's a bit of a stretch. The operator's response was even more ridiculous – they claimed to be analyzing our usage and tailoring everything to our individual needs. 700 minutes a month, considering I don't use more than 200 and only use data occasionally (home and office on Wi-Fi). My husband has a similar situation, and we're switching together. But when he called the operator, they told him there was no record of his data in the MTS system. They even described a piece of paper that was right in front of him. When he pointed out where the data was, the lady started getting defensive, saying there was no second page and that MTS was at fault. The second call to MTS was even more confusing, with the operator claiming everything was automated and they didn't even see the application. MTS sympathized, but couldn't do anything, except keep sending over the data for the transition every day.

So, think for yourself – do you need an operator like this, who's dishonest and disorganized, and all for your own money?

I've had it up to here with their shady schemes. It's time to take a stand and report them to the authorities.

update)

March 10, 2024 – after yet another pointless text from MegaFon, I've filed complaints with the Consumer Protection Service, the Federal Antimonopoly Service, and the prosecutor's office. No more dealing with useless customer support (a complete waste of time and nerves). Let the competent authorities handle it. If you've had issues with the operator's shady schemes, I recommend filing complaints too! The more complaints they get, the faster they'll learn to work honestly and deliver quality service.