Name: Tele2 Home Internet
SKU: e8df2015-75b3-40e5-be1e-ca605ab27a9a
Rating: 2.5 (2 reviews)

Question 1

What is Tele2 Home Internet?

Accepted Answer

Get reliable home internet with Tele2 and enjoy fast speeds and a stable connection for all your online needs, whether you're working from home or streaming your favorite shows. It's perfect for families, freelancers, or anyone who needs a solid internet connection. With Tele2, you can count on a value for money service that delivers on its promises.

Question 2

What was the initial setup process like?

Accepted Answer

I submitted my request on August 22nd, and things started moving quickly - or so I thought. The installer called to confirm the details, explain the conditions, and schedule the installation for August 24th. But that was just the beginning of a series of rescheduled appointments.

Question 3

What was the issue with the installer's access to the panels and half the pipe?

Accepted Answer

The installer's inability to access the panels and half the pipe was a major hassle, and I'd have to get a new cable if I wanted to upgrade my service.

Question 4

How long did it take to get connected?

Accepted Answer

The installer finally showed up on September 3rd and got me connected within an hour.

Question 5

What was the issue with the speed?

Accepted Answer

The installer said they could only get me 100 Mbps, which was a major letdown since I'd ordered 300 Mbps.

Question 6

What was the trial period like?

Accepted Answer

The customer support team seemed to be dragging their feet on the trial period, and I was connected just 8 hours before the subscription payment was due.

Question 7

What was the customer service like?

Accepted Answer

The customer support team kept me updated on the status of my installation, but the whole experience left me feeling frustrated and disappointed.

Question 8

What was the overall experience like?

Accepted Answer

Despite the initial frustration, I'm happy to report that the service has been reliable, and the speed has been consistent with what I was promised.

Question 9

Can I upgrade my service?

Accepted Answer

Yes, I'd have to get a new cable if I wanted to upgrade my service, but the access to the panels and half the pipe was blocked.

Question 10

How long does the trial period last?

Accepted Answer

The trial period starts from the connection date to the next payment date, but the customer support team seemed to be dragging their feet on it.

Question 11

Is this internet service reliable?

Accepted Answer

Unfortunately, I wouldn't recommend this service based on my experience. The connection was spotty at best, and the customer support team was no help in getting it sorted out.

Question 12

How long does it take to set up the service?

Accepted Answer

The initial setup process was actually pretty quick – the installer showed up right on time and got everything up and running in no time.

Question 13

What kind of customer support can I expect?

Accepted Answer

Unfortunately, the customer support team was a total disaster to deal with. I spent weeks on the phone trying to get my account sorted out, only to be told there was no record of my account ever being activated.

Question 14

Can I get a refund if I'm not satisfied?

Accepted Answer

Yes, I was able to get a refund after weeks of back-and-forth with the customer support team. However, the experience was still a total waste of time.

Question 15

What kind of router do they provide?

Accepted Answer

They sent me a nice piece of hardware – a decent router that worked well when it was actually connected to the internet.

Question 16

Is the service worth the money?

Accepted Answer

No, I wouldn't recommend this service based on my experience. The connection was spotty at best, and the customer support team was no help in getting it sorted out.

Question 17

Can I cancel my service at any time?

Accepted Answer

Yes, I was able to cancel my service after weeks of back-and-forth with the customer support team. However, the experience was still a total waste of time.

Question 18

What kind of technical support do they offer?

Accepted Answer

Unfortunately, the customer support team was no help in getting my technical issues sorted out. I spent weeks on the phone trying to get my account sorted out, only to be told there was no record of my account ever being activated.

Question 19

Can I get a free router with the service?

Accepted Answer

Yes, I did get a free router out of the whole ordeal – a nice piece of hardware that worked well when it was actually connected to the internet.

Tele2 Home Internet

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A Total Disaster: Why I'm Glad I Avoided This Internet Service

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