photo_library1
visibility26
Ürünstar 4.0
Tele2 Home Internet
Get reliable home internet with Tele2 and enjoy fast speeds and a stable connection for all your online needs, whether you're working from home or streaming your favorite shows. It's perfect for families, freelancers, or anyone who needs a solid internet connection. With Tele2, you can count on a value for money service that delivers on its promises.
chevron_right
A Wild Ride to Get Home Internet Up and Running
summarizeEditor's Summary
Getting set up for home internet with Tele2 through Rostelecom was a real adventure. I submitted my request on August 22nd, and things started moving quickly - or so I thought. The installer called to confirm the details, explain the conditions, and schedule the installation for August 24th. But that was just the beginning of a series of rescheduled appointments. It took three attempts, but the installer finally showed up on September 3rd and got me connected within an hour. The only catch was that I'd ordered 300 Mbps, but the installer said they could only get me 100 Mbps. Despite the initial frustration, I'm happy to report that the service has been reliable, and the speed has been consistent with what I was promised.
settingsSpecifications
Kararİyi
Kalite6/10
İletişim8/10
HizmetKalitesi5/10
I'm not going to sugarcoat it - my experience with getting set up for home internet was a wild ride. No photos, because there wasn't much to show.
I've got Tele2 providing my home internet through Rostelecom. On August 22nd, I submitted my request for internet connection. The next day, an operator called me to confirm the details, explain the conditions, and schedule the installation for August 24th. I was surprised it was happening so quickly, but that was short-lived. That evening, the installer called to say the basement was flooded due to a clogged drain, so they rescheduled for August 27th. But even that didn't work out. The operator told me the installer couldn't make it, so I was starting to lose my cool. We rescheduled for August 30th, but even that didn't pan out. I was getting fed up, but I agreed to reschedule again. This time, it was for September 3rd. I was thinking, 'Okay, if they don't show up this time, I'm done with them and canceling the whole thing.' But nope, the installer finally showed up and got me connected within an hour. The only catch was that I'd ordered 300 Mbps, but the installer said they could only get me 100 Mbps. I'd have to get a new cable, but the access to the panels and half the pipe was blocked, so I settled for 100. It's a far cry from what I wanted, but after using an ADSL modem and 100 Mbps, it's like a whole new world.
Now, about the "They call back if something's not right" thing
I've had experiences with companies that don't bother to let you know when they can't make it or when there's an issue. It's just basic customer service.
"They're dragging their feet on the trial period"
This one's a bit weird. They connected me just 8 hours before the subscription payment was due. The trial period is supposed to start from the connection date to the next payment date. Maybe it's just a coincidence.
live_helpFeatured FAQ
What was the initial setup process like?
I submitted my request on August 22nd, and things started moving quickly - or so I thought. The installer called to confirm the details, explain the conditions, and schedule the installation for August 24th. But that was just the beginning of a series of rescheduled appointments.
What was the issue with the installer's access to the panels and half the pipe?
The installer's inability to access the panels and half the pipe was a major hassle, and I'd have to get a new cable if I wanted to upgrade my service.
How long did it take to get connected?
The installer finally showed up on September 3rd and got me connected within an hour.
What was the issue with the speed?
The installer said they could only get me 100 Mbps, which was a major letdown since I'd ordered 300 Mbps.
What was the trial period like?
The customer support team seemed to be dragging their feet on the trial period, and I was connected just 8 hours before the subscription payment was due.
What was the customer service like?
The customer support team kept me updated on the status of my installation, but the whole experience left me feeling frustrated and disappointed.
What was the overall experience like?
Despite the initial frustration, I'm happy to report that the service has been reliable, and the speed has been consistent with what I was promised.
Can I upgrade my service?
Yes, I'd have to get a new cable if I wanted to upgrade my service, but the access to the panels and half the pipe was blocked.
How long does the trial period last?
The trial period starts from the connection date to the next payment date, but the customer support team seemed to be dragging their feet on it.
check_circlePros
- •The service has been reliable, and the speed has been consistent with what I was promised.
- •The installer finally showed up and got me connected within an hour.
- •The customer support team kept me updated on the status of my installation.
- •The operator called me to confirm the details and explain the conditions.
- •The installation process was relatively quick once the installer arrived.
- •I'm glad the service has been working as expected, even if it took a few tries to get it set up.
cancelCons
- •The initial setup process was a nightmare, with multiple rescheduled appointments.
- •The installer couldn't deliver the speed I'd ordered, which was a major letdown.
- •The customer support team seemed to be dragging their feet on the trial period.
- •The installer's inability to access the panels and half the pipe was a major hassle.
- •The whole experience left me feeling frustrated and disappointed.
- •I was disappointed that I didn't get the speed I paid for.
