Update: The situation was resolved successfully, although I did experience some nerves. After 1.5 months, I was contacted by the client department to resolve the issue. The requested compensation was paid. Unfortunately, the client service was not satisfactory.
4.0
starstarstarstarstar
1 ratings
5star
0%
4star
100%
3star
0%
2star
0%
1star
0%
—
Would recommend
add_circlePros
•- Pek's delivery service is relatively fast and efficient
•- Pek's insurance coverage is comprehensive and can provide compensation for damaged goods
•- Pek's customer service team is responsive and helpful
•- Pek's website is user-friendly and easy to navigate
do_not_disturb_onCons
•- Pek's client services team is unresponsive and unhelpful
•- Pek's policy on damaged goods is unclear and can lead to lengthy complaints processes
•- Pek's review period for complaints is 30 calendar days, but can be reset each time additional information is requested
•- Pek's documentation requirements for filing a complaint are extensive and can be confusing
Update: The situation was resolved successfully, although I did experience some nerves. After 1.5 months, I was contacted by the client department to resolve the issue. The requested compensation was paid. Unfortunately, the client service was not satisfactory.
happy-panda-6919•4 hours ago