Tour operator

We booked a special 4:45 AM flight with Azur, but a week before we were due to leave, they rescheduled us to 12:35 with Ural Airlines. When I asked why we couldn't fly on the earlier flights, I was told that they were 'regular flights', and we were on a charter.

We'd never taken a package holiday before, so we thought we'd fly with a big company from St. Petersburg. We spent two weeks researching their website, reading reviews online, and finally settled on a hotel.

The hotel was actually pretty great, but that's about where the positives end.

Not really. When I asked why we couldn't fly on the earlier flights, I was met with a bunch of excuses.

No way. We had a total disaster of a honeymoon with them, and I wouldn't wish that on my worst enemy.

Definitely the way they treated us after we paid for the tour. They completely forgot about us, and it was like we were just a number to them.

Nope. They just shrugged it off and told us that it was our fault for booking with them.

I'd definitely do some more research and choose a different company. TUI was a total letdown.

Yeah, there are plenty of other companies out there that are way more reliable and customer-focused than TUI.

When they told us that they were working with a super unreliable airline. That was the final nail in the coffin for us.