A Visa Application Nightmare: What Went Wrong with This Organization?

summarizeEditor's Summary

I had a pretty rough experience with this organization when it came to my visa application. They promised a smooth process, but what I got was a series of frustrating delays and miscommunications. The whole ordeal left me questioning their ability to handle visa applications efficiently. I'm sharing my story in the hopes that others can learn from my mistakes and avoid a similar experience. Let's dive into the details of what went wrong.

settingsSpecifications

KararKötü

Dikkat1/10

Iletisim1/10

HizmetKalite2/10

I'm still shaken by the complete mess that was my experience with this organization. It was a huge letdown, and I'm not exaggerating.

On August 27th, my partner and I dropped off our documents for an Estonian visa at their Old Town office, after confirming the processing time and giving them our planned travel date of September 29th. We were told to come back on August 30th for fingerprinting.

But when my partner showed up on August 30th, ready to get fingerprinted, we hit a roadblock. It turned out our documents weren't even there! At 11:50, the case manager called to say don't bother coming in today, your documents aren't ready yet. Try again on Monday, September 2nd at 11:30.

Fast forward to August 31st, and the case manager was suddenly asking for a selfie. When I sent it, she asked for a better photo 'for the documents.' Yeah, because that's exactly what I needed - more paperwork.

We finally made it to fingerprinting on September 2nd without any hiccups.

Then, on September 13th, the case manager sent us a message saying one of our applications was approved for six months, while the other had issues and needed our Russian passport scans. We sent the scans, and they said the visa would be ready in 10 days.

But on September 27th, the visa still wasn't ready, and our passports were nowhere to be found. We were supposed to leave on September 29th. I spent hours trying to reach the case manager, but she was in transit and promised to call back in 30 minutes. She eventually called back after I started looking up the organization's official name, address, and CEO's details to write a complaint to the prosecutor's office. She promised to try and resolve the issue.

In the end, we managed to get our day's worth of travel and accommodation costs back, but our passports with the visa are still MIA - although they promised to process them for a fee.

As of today, I'm still waiting for my passports to be returned. My vacation is ruined, and I'm left wondering what could've been done differently.

Looking back, I wish we'd done our research better before choosing this organization. Maybe we would've avoided all the hassle.

If you're planning to apply for a visa, I'd say steer clear of this place. Trust me, you don't want to go through what we went through.

The whole experience was a complete waste of time and money.

I'm just glad we were able to get our costs back, but it's not the same as getting our passports with the visa.

I'll never forget this experience, and I'll make sure to share it with everyone I know.

The lack of communication and organization was staggering. It's a shame to see an organization handle things so poorly.

I've never felt so frustrated and disappointed in my life.

We were supposed to leave on September 29th, but our passports were nowhere to be found.

We sent the scans, and they said the visa would be ready in 10 days. But on September 27th, the visa still wasn't ready.

I started looking up the organization's official name, address, and CEO's details to write a complaint to the prosecutor's office.

She eventually called back after I started looking up the organization's official name, address, and CEO's details.

She promised to try and resolve the issue.

We finally got our day's worth of travel and accommodation costs back.

But our passports with the visa are still MIA.

Although they promised to process them for a fee.

As of today, I'm still waiting for my passports to be returned.

My vacation is ruined, and I'm left wondering what could've been done differently.

I've never seen such a lack of care and sloppy work in my life.

Looking back, I wish we'd done our research better before choosing this organization.

Maybe we would've avoided all the hassle.

If you're planning to apply for a visa, I'd say steer clear of this place.

Trust me, you don't want to go through what we went through.

The whole experience was a complete waste of time and money.

I'm just glad we were able to get our costs back, but it's not the same as getting our passports with the visa.

live_helpFeatured FAQ

How long did the entire process take from start to finish?

The whole process took around three weeks from start to finish, with multiple delays and miscommunications along the way. I'd recommend avoiding this organization if you can, as the hassle just isn't worth it.

What kind of documentation did I need to provide?

I needed to provide a range of documents, including my passport, ID, and proof of address. Make sure you have everything you need before you start the process, or you'll be stuck chasing after it like I was.

Can I trust this organization with my visa application?

Honestly, I'd say proceed with caution. While the staff was friendly, the communication was a major issue, and the delays were unacceptable. You might want to consider going with a different organization for your visa needs.

What kind of support did they offer?

The support was pretty lacking, to be honest. I was left to figure things out on my own, and when I did reach out for help, I was met with a lot of delays and excuses.

Can I get a refund if I'm not satisfied with the service?

I'm not sure about refunds, but I do know that I wasn't satisfied with the service. If you're considering using this organization, I'd say make sure you read the fine print and know what you're getting into.

How do I contact them if I have a question or issue?

I'd recommend reaching out to them via email or phone, but be prepared for a long wait. I tried to contact them multiple times, but it took forever to get a response.

Are they a reputable organization?

I'd say they're a bit of a mixed bag. While they have a nice office and friendly staff, the communication and delays were a major issue. You might want to do some research before deciding whether to use them.

Can I trust them with my personal documents?

Honestly, I'd say be cautious. While they seemed to be trying, the lack of attention to detail and constant delays made me question their ability to handle my documents securely.

check_circlePros

•The staff was friendly, which was a plus.
•The office was in a convenient location.
•I appreciated the opportunity to get my passport stamped.
•The building itself was nice and modern.
•The staff seemed to be trying, even if they didn't quite deliver.
•I did appreciate the chance to get my fingerprints taken.

cancelCons

•The communication was really poor - I was constantly left in the dark about what was going on.
•The delays were unacceptable - I was told to come back multiple times, only to be disappointed.
•The lack of attention to detail was a major issue - my documents weren't even in the system when I went to get fingerprinted.
•The constant requests for additional information were frustrating and time-consuming.
•The whole process felt like a game of roulette - I never knew what was going to happen next.
•The final result was a huge letdown - one application was approved, while the other had issues that needed to be resolved.