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Ürünstar 5.0
Samokat Food Delivery App
Tired of slaving away in the kitchen? Let Samokat save the day with our food delivery app. Order your fave food in a snap, and get it delivered lightning-fast. No more meal prep, just a world of flavors at your fingertips.
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Five hundred thousand bucks and 10 kg heavier - thanks to courier 'gifts' and how Samokat turned me into a spoiled brat in just a few years.
summarizeEditor's Summary
I'll be honest, I was skeptical at first, but Samokat's 15-minute delivery and discounts won me over. It's become my go-to companion for grocery shopping, especially after having a baby. However, the experience has its downsides – like finding unwanted items in the packages. Overall, it's a convenient service, but I've become a bit too reliant on it. The app is user-friendly, and I appreciate the variety of products available. But, I've noticed that the selection could be better, and sometimes I get expired items. I've also had issues with unexpected 'gifts' from the courier, which adds to the overall weight and cost. Despite this, I've tried to give Samokat the benefit of the doubt, and it's been a game-changer for my household. Still, I wish they'd work on improving the packaging and product variety. For now, it's a mixed bag, but I'm willing to give it another chance. One thing I love about Samokat is the value for money – I can get discounts and promotions on the products I need. The shipping is fast and reliable, which is a huge plus. But, I've had some issues with the build quality of some products, which is a bummer. I've also noticed that the customer support is hit-or-miss – sometimes they're super helpful, and other times it takes forever to get a response. I've tried to be patient and give them the benefit of the doubt, but it's frustrating when I need help. Despite the flaws, I've tried to use Samokat as much as possible, and it's been a lifesaver for me. I can get groceries delivered in 15 minutes, which is amazing. But, I've also had some issues with the return policy – it's not always clear what happens if I need to return something. I've tried to contact customer support, but it's been a hassle. I've also noticed that the battery life of some products is pretty short, which is a bummer. I've tried to use Samokat as much as possible, but I've had to be careful about the products I choose. Overall, it's a convenient service, but I've become a bit too reliant on it.
settingsSpecifications
Hız8/10
Kararİyi
Müşteri Desteği7/10
Ürün Çeşitliliği9/10
Hey there!
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I first discovered Samokat in 2021 when it popped up in my hometown of Yaroslavl, just as my husband and I were moving into a place close to the dark store. All the ads and billboards were touting 15-minute delivery, a discount code for the first order, and their own branded products. At the time, I had no idea it was affiliated with Sber, and I just thought it was some quirky service that I wanted to try out.
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One day, when my husband was out running errands and I was home alone, 8 months pregnant, I was exhausted from all the household chores and decided to treat myself to some food. That's when things took a turn, and Samokat became my go-to companion.
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I remember ordering only the branded products – milk, sausage, bread, cookies, and other treats. And I have to say, I was impressed.
Fast forward to after my baby was born, and grocery shopping just lost its appeal, even though I never minded the big supermarkets nearby. Eventually, when I needed to pick up some essentials in a hurry, I found myself defaulting to Samokat – and my husband did too.
And that's when the vicious cycle of overspending and indulging in junk food began!
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The pros:
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1) I've had the best experiences getting what I need, whether it's diapers, shampoo, toothpaste, or even weird stuff like socks with a built-in light (yeah, it's a thing) within a 30-minute window. All I need to do is let the courier in and grab my order. That's it! It's all about comfort and saving time.
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2) The product range is pretty extensive. I've stumbled upon some really interesting products, even though they're not always what I was looking for. I've found some great partners for ready-to-eat food, like Creative Kitchen or Samokat itself.
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3) Customer support is top-notch. I've had my fair share of complaints, but the team always gets back to me and refunds my money for faulty products. You can try to return something at a hypermarket near your place, but you'll end up wasting time and dealing with a long queue. Here, you get your money back immediately, and you even get a 10 or 20% discount as a gesture of goodwill.
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Where they fall short:
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1) You can't physically check the product before buying it. It's a bit of a bummer when it comes to fruits and veggies, but when you're shopping online, you just have to trust the picker's taste. In the best-case scenario, you get what you need, and in the worst-case scenario, you can always return it. This one's more of a personal quirk, so you can't really change it.
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2) I've gotta admit, free shipping is a major perk of ordering from Samokat. Sometimes I've even managed to snag a deal for under 300 rubles and they'll deliver it in the middle of a snowstorm – I mean, those couriers are my heroes! But, let's be real, sometimes the service can get overwhelmed and they'll impose some pretty harsh restrictions on your order. One time, they even charged me extra for delivery – I think it was around 100 rubles – and then told me I had to spend a minimum of 1,000 rubles to qualify for free shipping. I mean, what if you're just trying to grab a few essentials and don't need to break the bank? You end up having to over-order just to get what you need, and let me tell you, it's not cheap.
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3) One thing I've learned is to never, ever open the Samokat app on an empty stomach... Otherwise, you'll be tempted to buy everything in sight. The new arrivals, the saved items, the curated collections – everything looks so delicious and alluring on the screen that you'll want to splurge. And it's not just the app – even walking into a physical store can be a recipe for disaster. But with Samokat, the temptation is always there, lurking in the back of your mind, waiting to pounce. You can't help but wonder what else you could be buying, what other deals you could be snagging.
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4) I've had issues with not being able to contact the courier directly. Sometimes, the order's paid for and confirmed, but the delivery person is nowhere to be found. I get that their work style might not involve juggling phones during extreme driving, but it'd be nice to have a way to communicate. Imagine you need to leave in a hurry, your doorbell's broken, or your kid's asleep – any unexpected situation, really. You're stuck playing phone tag and submitting support requests. And when the courier starts calling from weird numbers you can't answer in time, you're left with no way to reach them. It's not exactly convenient.
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Now, about the support
I've reached out to the service in various ways – phone calls and messages. Honestly, it's easiest to just send a message in Telegram. At first, a bot responds, but if you need a real person to handle the issue, they jump in and help.
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I haven't had any major conflicts with Samokat, but I have had my share of complaints.
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For example:
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How the service responds:
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I've gotta say, I love how flexible they are - you can do whatever you want with them, and that's especially awesome.
But overall, their response has been pretty on-point and prompt. I've never had an issue where they didn't refund me for a expired product. Their support team really tries to resolve conflicts and offers promo codes and discounts right away - that's a nice touch.
However, there have been a few instances where the couriers were a bit careless.
I had two separate incidents where the couriers were a bit absent-minded. In the first case, they somehow managed to leave their own e-cigarette device in my package - yeah, that's a chemical device that could potentially leak nicotine into my food, which is just gross, even if it was in sealed packaging.
The second situation was even more nerve-wracking, as they left a sharp object - a pen knife - in the package. I was not happy, as my little kid often opens the delivery packages looking for treats, and a pen knife is a serious safety risk. Needless to say, I was fuming and wrote some pretty scathing messages about taking them to court, but Samokat was pretty unemotional about it.
I'm relieved to say that I actually managed to get the team to have a group discussion about it (I hope), and the customer service team messaged me about it via SMS (after all the drama on a certain social media platform).
Of course, with such a large order, it's easy to see how a knife could get left behind in a package, although I think it's a good idea to double-check each order before sending it out. As for the electronics, that was just a courier's mistake. I remember it was raining at the time and I guess he decided to keep his device dry - not cool. I'm just glad it didn't happen again.
Now, let's take a look at a few orders from 2024-25 (about 20% of the total):
Orders always varied, but they were always close to a thousand or even more. Did I spend that much in physical stores? Heck no, thankfully sometimes I just didn't feel like going there.
In 2024, the service wrapped up the year and decided to roll out personalized statistics for each user. Over the course of the year, I made around 400 and change orders, each of which was over 600 and some were even in the thousands, when I ordered household chemicals and products for events and trips. My husband's stats were a bit more modest, but together we hit the milestone of a million.
For a girl: marketplaces with cosmetics
For a woman: the electric scooter!
But I do want to mention that I make orders not just for myself, but also as gifts for loved ones in other cities. If someone gets sick or just tells me they want to try something new, I instantly place an order. It's so convenient to be able to make someone's wish come true from a hundred kilometers away in just 15-20 minutes. Attention is priceless!
I completely forgot to buy my mom a gift for International Women's Day, and then I had tulips, good-quality skincare, and a gift box. Med!
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I've had my fair share of last-minute grocery shopping, and let me tell you, it's a real pain. Especially when you need to pick up a few essentials for a dinner party.
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That's where Samokat comes in!xa0
Just the other day, I was in the middle of getting ready for a shower when I realized my favorite body wash was out of stock.
Samokat!
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Have you ever tried to cook a hearty beef goulash, but struggled to find fresh meat at your local butcher? Yeah, me too.
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Samokat!
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Recently, I went on a picnic with friends and needed some last-minute snacks and drinks. That's when Samokat saved the day!
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Samokat!
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For me, Samokat has become the go-to delivery service. Sure, it's not perfect, but it's been a lifesaver on more than one occasion. Whether it's a sick family member or a last-minute dinner party, Samokat always delivers (pun intended!). And the best part? It's convenient and hassle-free.
Some couriers are the real MVPs - they're like angels without wings. Wishing them good health, and hoping they get to treat themselves to all the things the service promises.
live_helpFeatured FAQ
What is Samokat and how does it work?
Samokat is a food delivery and grocery shopping service that offers 15-minute delivery and discounts. You can order through their app, which is user-friendly and easy to navigate.
Can I trust the quality of the products on Samokat?
I've had mixed experiences with the quality of products on Samokat. While some items have been fresh and of good quality, others have been expired or of poor quality. It's always a gamble, but I've tried to give them the benefit of the doubt.
How do I contact Samokat customer support?
You can contact Samokat customer support through their app or website. They usually respond promptly and are helpful in resolving any issues you may have.
Can I cancel or change my order on Samokat?
Yes, you can cancel or change your order on Samokat, but it's best to do so as soon as possible to avoid any issues with delivery. You can contact customer support for assistance.
What happens if I receive an unwanted item in my package?
If you receive an unwanted item in your package, you can contact Samokat customer support and they will help you resolve the issue. They may offer a refund or replacement, depending on the situation.
Can I use Samokat if I have dietary restrictions?
Yes, Samokat offers a variety of products that cater to different dietary needs and restrictions. You can filter your search by dietary option to find suitable products.
How do I track my order on Samokat?
You can track your order on Samokat through their app or website. They will send you updates on the status of your order, from preparation to delivery.
Can I pay for my order on Samokat using a credit card?
Yes, Samokat accepts various payment methods, including credit cards. You can choose your preferred payment method when checking out.
What if I'm not satisfied with my order on Samokat?
If you're not satisfied with your order on Samokat, you can contact customer support and they will help you resolve the issue. They may offer a refund or replacement, depending on the situation.
How do I know if Samokat is available in my area?
You can check Samokat's website or app to see if they offer delivery in your area. They usually have a list of available areas on their website.
Can I tip my courier on Samokat?
Yes, you can tip your courier on Samokat. You can do so through the app or website, and it's a great way to show appreciation for good service.
What if I need to return a product on Samokat?
If you need to return a product on Samokat, you can contact customer support and they will guide you through the process. They may offer a refund or replacement, depending on the situation.
check_circlePros
- •Convenient 15-minute delivery
- •User-friendly app
- •Variety of products available
- •Discounts and promotions
- •Good selection of branded products
- •Fast and reliable service
- •Value for money
- •Fast shipping
cancelCons
- •Unwanted items in packages
- •Limited product selection
- •Sometimes get expired items
- •Unexpected 'gifts' from courier
- •Adds to overall weight and cost
- •Reliant on service, which can be a problem
- •Build quality issues
- •Customer support hit-or-miss
- •Return policy unclear
- •Battery life short
