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Ozon Travel

I've been using Ozon Travel for a while now, and it's genuinely changed the way I plan my trips. This website is a treasure trove of features and services that make traveling smoother and more enjoyable. Whether you're a seasoned adventurer or just starting to explore, Ozon Travel's got you covered.

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Why Ozon Travel Is the Last Service You Want to Use

Name: Why Ozon Travel Is the Last Service You Want to Use
Item: Ozon Travel
Rating: 1
Author: emilycarter92

summarizeEditor's Summary

I'm writing this review as a family of Ozon enthusiasts who've had great experiences with Ozon Bank and Ozon's shopping platform, but Ozon Travel is a whole different story. I've had two disastrous trips in two months, and it's left me wondering how a company like Ozon can get it so wrong. From glitches and excuses to worthless bonus miles and points, Ozon Travel feels like a recipe for disaster. And to top it all off, their customer support is virtually non-existent. You'll be treated like a second-class citizen, and good luck getting your refund. I'm not exaggerating when I say that Ozon Travel has been a total nightmare to deal with. I've tried to give them the benefit of the doubt, but it's just not worth it. The service is plagued by technical issues, and the website is a mess to navigate. I've wasted hours trying to book flights and hotels, only to be met with errors and excuses. It's like they're not even trying to make it work. I've had to deal with their customer support team, and let me tell you, it's been a joke. They're unhelpful, unresponsive, and completely uninterested in solving my problems. I've tried to get a refund, but it's been a long shot. I've had to fight with them just to get a response, and even then, it's been a battle. I'm not kidding when I say that Ozon Travel has been a total disaster. I wouldn't recommend it to my worst enemy. It's a waste of time and money, and it's just not worth the hassle.

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Destek1/10

Güvenlik1/10

HizmetKalitesi2/10

I'm writing this review as a family of Ozon enthusiasts who've had some great experiences with Ozon Bank and Ozon's shopping platform, but Ozon Travel is a different story altogether.

Ozon Travel: A Recipe for Disaster

Be prepared for glitches, excuses, and a whole lot of fluff in the form of bonus miles and points that are basically worthless.

You'll be treated like a second-class citizen, too - they'll take your money and then try to make it harder for you to get your refund.

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My whole family is deeply invested in Ozon, so we were surprised to find that Ozon Travel is a nightmare to deal with.

Even something as simple as buying plane tickets becomes a nerve-wracking experience.

Two trips in two months, two disasters

That's a 100% failure rate for Ozon Travel - and I'm not exaggerating.

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There's no support to speak of. You have to pay extra for support, which is basically a joke.

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The chat operators will come up with a new excuse on the spot (if they can think of one).

After trying every excuse in the book, they'll finally start to listen to you - but only after you've been persistent for at least an hour.

Take screenshots of every step and every message you receive, because you never know when you'll need them.

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For example, in February 2025, we paid for a flight with checked luggage, but the email confirmation we received had no luggage included!

The flight was the next day!

I was lucky I even noticed the discrepancy, despite our family's frequent flying routine.

It's a good thing I did, or we might have ended up with a nasty surprise at the check-in counter.

Thanks to those screenshots, they finally refunded our money and cancelled the flight.

I tried to check in a bag, but it didn't work out - apparently, the customer is to blame for not noticing the baggage fee, so they'd have to pay for it at the airport.

By the way,

the airline was Pobeda, a low-cost carrier notorious for finding ways to charge passengers extra for every little thing.

Their baggage policy is particularly draconian - even a standard laptop won't fit in the carry-on allowance!

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So, with the ticket booked through Ozon Travel, I wouldn't have noticed any discrepancies, and 'Smyslovye Gallyutsinatsii' would have kicked in:

Everything's fine, everything's normal I'm taking my baggage with me I'm taking my baggage with me Into the depths of despair...

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And the next day, I would have had a heart attack at the check-in counter because the baggage fee wasn't paid for in the ticket!

Airline's response to my complaint boiled down to

'nothing to worry about, it happens sometimes, we apologize, the airline didn't confirm it, and we'll refund you in 3 days'. Sorry, but that's not good enough.

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Ozon,

if an airline doesn't confirm something, you shouldn't send the customer a ticket with altered conditions without saying a word!

We received the ticket in its standard form, without any comments, and then it was up to our own vigilance to spot the issue.

We had less than a day before the flight!

Instead of packing for the trip, I was arguing and searching for alternative flights.

As compensation, I got a 'sorry, we feel bad' and 'we'll add some miles to your account'.

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Ozon Travel's miles shouldn't lure potential customers in:

giving miles is not the same as using them.

Ozon miles are scraps of benefits, as they can only be used to pay for 2-10% of the air ticket's cost,

I've been using various flight aggregators for years, but I don't have a go-to platform for buying tickets. I consider myself a pretty experienced user with a lot of 'mileage' under my belt.

However, the focus on miles that Ozon Travel offers is mind-boggling.

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My second attempt took place in April 2025 (since March, flight prices have skyrocketed, but I'm skilled at catching good deals – years of practical experience),

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and Aeroflot suddenly drops a lucky batch of tickets for our route, which immediately appear on all aggregators, including Ozon Travel.

I gave it a second chance and placed an order.

The payment went through at 10 PM, and I immediately got a flurry of notifications from Ozon, followed by an email with a string of messages:

thank you for your order,

we've received payment,

wait for processing and you'll receive your electronic ticket.

I went to bed at 2 AM, and the tickets for the same flight were still available on all aggregators at the same price, but the electronic ticket from Ozon didn't arrive after four hours of waiting.

I really wanted to sleep.

At 4 AM, my phone started ringing:

your order has been cancelled,

the tickets have been cancelled,

we'll refund your money.

And so on.

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In the chat support, there was a woman named Alexandra who refused to give me her operator's phone number for identification,

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Miles Ozon Travel, how to spend, how much you can pay with milesxa0

After 30,000 nerves, they compensated me with 3 rubles.

I got bombarded with a bunch of excuses from OZON Travel, including:

- probably a technical glitch,

- maybe the payment didn't go through,

- contact your bank (I paid with my OZON bank card and the money was deducted immediately),

- sorry, but the airline ran out of tickets,

- while you were paying, the chosen tariff expired.

All this nonsense can go on forever, but I didn't even bother to screenshot it, and that's my mistake,

but my email inbox on the website had all the emails from OZON Travel, complete with timestamps!

And while I was waiting for Alexander to change the tape:

the payment went through at 22:00,

the money was deducted,

the order was confirmed, waiting for the ticket,

have a safe trip

and so on,

it took clever Alexander 5 hours to change the tape!

I have one question:

why did you wait 5 hours to confirm the payment after deducting the money from my card?

If all other aggregators can send the electronic ticket within 15 minutes!

I had plenty of time to waste and many opportunities to buy a ticket on other platforms!

As it turns out, we just got unlucky (again) and our ticket ended up on some manual list:

In short,

no matter where you look, it's always 'we're really sorry', 'it happens sometimes', 'technical glitch', 'human error', 'contact your bank and internet provider / the President / the Pope' -

So, you won't be going anywhere anytime soon. Period.

live_helpFeatured FAQ

What's the deal with Ozon Travel's customer support?

Unfortunately, Ozon Travel's customer support is virtually non-existent. You'll be left to deal with problems on your own, and good luck getting your refund.

Are the bonus miles and points worth it?

Honestly, no. The fine print is a nightmare to navigate, and the miles and points are basically worthless.

Can I trust Ozon Travel with my travel plans?

I wouldn't recommend it. The service is plagued by glitches and technical issues, and the customer support is non-existent.

How do I contact Ozon Travel's customer support?

Good luck with that. You'll need to pay extra for support, and even then, it's basically a joke.

Can I get a refund if I'm not satisfied with Ozon Travel?

It's a long shot, but you can try. Just be prepared for a fight with the customer support team.

Is Ozon Travel a good value for money?

No way. The prices are often higher than what you'd find elsewhere, and the value for money just isn't there.

Can I use Ozon Travel to book flights and hotels?

Yes, but be prepared for a hassle. The website is cluttered and difficult to use, even for experienced travelers.

Is Ozon Travel available in multiple languages?

Yes, which is a nice touch. But it's not enough to make up for the service's many flaws.

What happens if I encounter technical issues while booking?

You'll be left to deal with the problem on your own, and good luck getting help from the customer support team.

Can I cancel my booking and get a refund?

It's a long shot, but you can try. Just be prepared for a fight with the customer support team.

Is Ozon Travel secure?

I wouldn't say it's the most secure option out there. The website has had its fair share of glitches and security issues.

Can I use Ozon Travel to book travel for my family?

Yes, but be prepared for a hassle. The website is cluttered and difficult to use, even for experienced travelers.

check_circlePros

•The website looks sleek and modern, at least at first glance.
•You can earn bonus miles and points, but they're basically worthless.
•The user interface is easy to navigate, even if it's a bit cluttered.
•Ozon Travel offers a wide range of travel options, from flights to hotels.
•The website is available in multiple languages, which is a nice touch.
•You can pay for extra support, but it's basically a joke.

cancelCons

•The service is plagued by glitches and technical issues.
•The customer support is non-existent, and you'll be left to deal with problems on your own.
•The bonus miles and points are basically worthless, and the fine print is a nightmare to navigate.
•The website is cluttered and difficult to use, even for experienced travelers.
•The prices are often higher than what you'd find elsewhere, and the value for money just isn't there.
•It takes forever to get your refund, and good luck dealing with the customer support team.
•The website is slow and unresponsive, making it hard to book flights and hotels.
•The search function is flawed, and you'll often get irrelevant results.
•The website doesn't have a mobile app, making it hard to book on the go.
•The customer support team is unhelpful and unresponsive, leaving you to deal with problems on your own.