Three orders, two total disasters – they overcharged me 10 k, tried to charge me again, kept demanding passport details and caused endless online headaches. I’m never going back and wouldn’t recommend them even to my worst enemy!

Hey everyone, let me give you the quick backstory: I’m not really into jewelry, so I rarely step foot in a jeweler’s shop. The only places I know are three big chains – one mainly sells silver, another leans hard on aggressive marketing, and the third is the one I’m about to rant about. The only time I actually needed a ring was years ago, and I ended up at a tiny discount store offline. Their selection was minuscule, they barely carried my size, and I had to bounce between four different locations before I finally found something that didn’t make me cringe. After that I still had to get it resized. The final piece was a gold ring with a zircon, size 15.5, and it set me back 3,600 RUB – a decent price for a first‑timer.

Fast forward a few years, I got proposed. My boyfriend chose the same shop for his ring, and that’s when the drama really started.

Jewelry chain \"585 Gold\"He wanted a ring that looked just like mine but with real diamonds – I’m picky, so I didn’t want any slip‑ups. That evening we sat down and tried to map out a plan. I liked my old ring, but I also wanted something fresh, and I definitely didn’t need three free rings floating around. The logical move seemed to be: return the one he’d picked, buy a brand‑new one, and keep my original zircon ring. By the way, the two stores are basically brothers – they share the same branding and policies.

Jewelry chain \"585 Gold\"The ring we ordered showed up at my boyfriend’s place via CDEK the next day – that first delivery went off without a hitch.

Jewelry chain \"585 Gold\"We placed the order for the new ring and kicked off the return process for the old one. And that’s when the circus really began.

First off, my boyfriend didn’t want to wait around for a courier all day, so he drove to the nearest store himself. The staff told him:

1) We don’t accept returns in‑store; you have to sort it out over the hotline (which we already called).

On the hotline they immediately added:

2) Only rings with an intact chain are eligible for return)))

I initially blamed my boyfriend, but then I started digging on their website for that rule. The homepage flashes a “Convenient return” banner, but you can’t actually click it for details. It looks like the banner only talks about calling a courier. What if I’d rather drop the ring off at any store whenever I want? CDEK couriers are notorious for messing up, so I usually prefer to take the item myself. No, “convenient” is exactly what they claim – and I’ll explain why that phrase drives me crazy.

Jewelry chain \"585 Gold\"In the “Return” section they list the following info:

\n\n\n\n\n\nJewelry chain \"585 Gold\"They wrote it on purpose so it’s vague: the tag is whole, the stamp is fine, the ring is in great condition, only the chain is cut. That doesn’t count as the tag being intact. It’s deliberately ambiguous, hoping you’ll miss it and cut the chain. After that there’s no going back. You won’t be told you can’t cut the tag, and it’s nowhere in the fine print. The only thing they brag about on the site is a big, pretty promise: 14‑day return + warranty! Easy return!

But the guys on the hotline are trained to say, flat‑out: you cut the chain, now we can’t confirm it’s our product. Return terms are broken. Bye! That’s it.

Alright, the first ring was a total flop. I wanted to wear it big, so an extra ring would just sit on my shelf and steal a piece of the wedding vibe. I decided not to ask for a replacement (that’s when I got nervous – they already have the money for the second ring, they’ll probably find an excuse and not refund), and instead turned it into an engagement ring.

\n\n\n\n\n\nJewelry chain \"585 Gold\"I placed the order on the morning of May 4. Two days later the hotline called to say delivery was delayed and the ring would arrive on the 9th. I said “okay.” Meanwhile, check out what my call log looks like:

\n\n\n\n\n\nAn unknown number – that’s their hotline – and then a flood of calls started right at the same hour as the first one. The first I answered was an auto‑dial. The rest kept coming like snow. CDEK usually waits a bit before dumping numbers, so I was shocked – 585 dumps the number straight into fraud and call‑center databases!

A few days later they called again, saying the delivery would be pushed to the 12th because of the holidays. This time nobody even asked if the new date worked for me.

I rang the hotline with the idea of canceling the order while it was still in transit, just to avoid dealing with this sketchy outfit any more. I got the feeling they have a plan: once a customer actually gets the product, the money disappears. Turns out, as soon as we paid for the order…

\n\n\n\n\n\nI explained the situation on the hotline, told them I didn’t need the ring any more and asked to cancel. The lady said “yes, of course,” asked if I needed anything else. Conversation ended.

On the 9th my saga with CDEK kicked off. Yep, my call vanished into a black hole – nothing was canceled. I’m just wondering why no one told me I could only return after I actually received the item? If they’d explained that, nobody would have ended up in this mess. I’m shocked, seriously. The operator pretended to cancel the order but did nothing. Why? To spare her nerves? To stall?

During the holiday I got called about five times. I wasn’t home, missed the first ring, then deliberately didn’t pick up. On the 10th, CDEK gave me a delivery window from 2 pm to 6 pm. The courier called that morning saying he could only swing by “right now.” I told him I’d be waiting after 4 pm – that’s the slot CDEK guarantees. He never showed. I called him at 7 pm and he shot back, “Well, you didn’t answer my calls.” When I mentioned I’d complain, he promised to come later that evening. He didn’t. The next day, the 11th, the ring finally arrived. The courier buzzed the intercom without any heads‑up. I couldn’t even take the ring because it was already paid for.

This side story explains why I’m not a fan of couriers and how the 585 orders have been a total nerve‑racker for me.

I tried the ring on, looked at it, and felt doubly annoyed – it’s really pretty, way better than the first one. I’ve attached photos, and I didn’t even cut off the chain.

Jewelry chain \"585 Gold\"
My husband suggested I keep it, and I even thought about listing the first ring on Avito for 2‑3 k less (is a 2‑3 k overpay on a perfect wedding band worth it? I think yes). When I started photographing the first ring I’d worn for a week and a half, I was shocked:

Jewelry chain \"585 Gold\"
The band is completely scratched, with marks you can feel with a fingernail. I’m not sure polishing would even help. I didn’t buy a ring to spend my weekends polishing it. For comparison, my old ring barely shows any scratches after 2.5 years of careful wear. The problem is the material – Talant’s gold is cheap, it scratches easily, at least in this model.

Jewelry chain \"585 Gold\"
Returning it isn’t an option. I checked the warranty page and it reads like a joke: the seal has to stay intact, meaning the guarantee ends the moment you start wearing the ring. Then there’s the usual line that an expert could label the issue as “user wear,” and you get no refund. I can just picture the expert saying, “Sure, it’s our low‑grade material, or maybe you’re clumsy and scratched it with keys – you want a refund for a defective ring?”

That was the last straw – I’m definitely sending the new ring back and won’t risk 585 again. I used to think their service was just aggressive, but now I see the rings themselves are low quality. Too bad I can’t remember the brand of my old ring; I’d probably buy it again without going through 585.

\n\n\n\n\n\nJewelry chain \"585 Gold\"So I’m trying to return the second ring. The \"Return\" page says to call customer service. I get bounced from one rep to another, and the first thing they tell me is that if the chain is cut, they won’t refund. I tell them I’m already aware, thanks. Then they ask me to log into my account – without a verified email, phone number, and birthdate they won’t give me anything back – and fill out a written request on some page. I started wondering why they even have a phone line; they could just link that form directly on the Return page.

Oh, by the way, right after my call to customer service this is what showed up:

\n\n\n\n\n\nI never dealt with these departments before, yet somehow they already had my contact info)).

After they leaked my number to spammers, I didn’t feel like giving them my email (thankfully I have one for spam) or my birthdate. So, getting a refund isn’t just a hassle and a nerve‑wracking ordeal, it also means handing over personal data))

Then I had to fill out a four‑page form and heads up: they want my passport details, registration address, and mailing address for the refund. Isn’t that a bit much? No one warned me about this before I bought. I ended up completing it—12 k rubles for a possibly defective ring isn’t something I want to lose.

\n\n\n\n\n\nWhen I tried to attach photos of the ring, the system rejected my iPhone’s HEIC files and only accepted JPEGs, even though that requirement isn’t mentioned anywhere (they usually say ‘attach JPG or PNG up to 1000×1000, for example’). I can convert images, but will every customer be able to do that on their own? It feels like they’re counting on us getting fed up within the 14‑day return window and just keeping the ring because the obstacles are insane.

And the cherry on top: my request threw this error! No reason given—just ‘we don’t want to process this request!’)))

\n\n\n\n\n\nI tried submitting the return again later, same error. Called support and asked if I could fill out the form through their system while I dictated the info. They told me to switch browsers, saying the problem is on my end. I said I’m on a brand‑new macOS laptop with the latest Chrome, so it can’t be that. Their reply? ‘It’s you.’ Any more questions? Bye. Another ringing bell: you’re always at fault, everything’s fine on their side.

I finally processed the return over the phone. They called me back after two days, but the connection kept dropping—sometimes a 30‑second call from customer service, other times the line cut off when I tried to call back. I’m used to it now. Every time they asked me to confirm the chain was still intact, even though the return had already been approved. That’s four people over two calls.

They told me I had to drop off the ring with a return form at a chosen CDEK pickup point. I wasn’t home, didn’t have my card, so I played a guessing game with the girl from GL: I’d say roughly the street where the CDEK should be, she couldn’t see it, I’d try another… Eventually we figured it out. For some reason you have to pick a specific CDEK location and bring it there. When I asked, “Your site says the return is also courier‑delivered, where’s the courier?” they mumbled something about busy schedules and holidays (which were already over). Honestly, that worked out fine for me, but just so you know: once again the promise fell flat and the return ends up being a DIY mission.

No more hiccups. I headed to CDEK with my passport, the filled‑out form, and the waybill number. They took it in right away and shipped it. Two days later the package arrived in Moscow, and a few days after that the refund hit my card.

Takeaways

I’m thrilled! After nine rounds of hell, they finally refunded the ring. I even considered dropping it to two stars, but then I remembered how they treat customers. The whole 585 wedding hype tried hard to ruin my mood, but they failed. I got over the ring, and honestly, if it hadn’t been scratched like a cheap AliExpress knock‑off, I probably wouldn’t have written this review. A word to anyone who, in a burst of happiness, decides to hunt for an engagement ring at a big chain: be careful, it’s wiser to shop offline so you can see the ring in person—saves you the return saga. I’m done with 585. My fiancé and I decided we’ll upgrade our rings in a year, but we’ll be way more picky this time.

Hope this saves you from a bad purchase. Stay happy during this big moment and don’t let it stress you out! Catch you later.

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More reviews in my profile.