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MTS Mobile Network Operators
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A Cable Company That's More Like a Scam Artist
summarizeEditor's Summary
I've been with MTС for years, but my latest experience was a complete disaster. I canceled my old contract, but somehow they still had it active. They kept sending me invoices for the old contract, which I'd already paid off. I tried to get help from their customer support, but it was like talking to a brick wall. Three out of four reps lied to my face, promising to transfer the funds within 72 hours. It wasn't until the fourth rep that I finally got some clarity. Needless to say, I'm not a happy customer.
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A Cable Company That's More Like a Scam Artist
I'm still trying to wrap my head around my experience with MTС. I had a contract with them for years, but I canceled it and thought that was the end of it. Fast forward a few years, and I decided to give them another shot. Big mistake.
I signed a new contract, but somehow, they still had my old one active. And here's the kicker: they kept sending me invoices for the old contract, which I'd already paid off. If I wasn't paying close attention, my money would go to the wrong account.
After reviewing my payments, I discovered that I'd been charged around $25 for the old contract. I wanted to transfer that money to my new account, but MTС said it wasn't possible. According to them, I'd have to spot the error within 60 days and file a complaint. Even then, they'd only refund the money to my card, not transfer it to my active account.
I tried to get some clarity from their customer support, but it was like pulling teeth. Three out of four operators lied to my face, promising to transfer the funds within 72 hours. Never happened. It wasn't until the fourth rep that I finally got a straight answer - they can't transfer money from one account to another, even if the old account is closed.
It's just not right. I've paid my money, and they've got it - but I'm not allowed to use it. The cherry on top? MTС can send my debt to collections, and I'll have to cough up the cash. But I'm not allowed to sue them for withholding my money.
I'm not the only one who's fallen victim to their tactics. I'm hoping that by sharing my story, I can help others avoid the same mess.
MTС can keep my money, but I'll make sure to share my experience with the world.
Here are some key takeaways from my experience:
Be extremely cautious when dealing with MTС. They seem to have a knack for keeping old accounts active and charging customers for services they no longer receive.Don't expect any help from their customer support team. They'll promise you the world, but ultimately, they'll leave you hanging.MTС has a history of withholding customer funds and sending debts to collections. This is unacceptable and should be a major red flag for anyone considering their services.My experience with MTС has left a sour taste in my mouth. I've lost trust in the company and would advise others to steer clear. If you value your hard-earned money and want to avoid the hassle of dealing with a company that seems more interested in taking your cash than providing quality service, look elsewhere.
live_helpFeatured FAQ
How do I cancel my MTС contract without getting stuck with unnecessary fees?
Be prepared to spend hours on the phone with their customer support, and even then, they might not be able to help you. Try to get a paper trail of your conversations and keep a close eye on your account to avoid getting charged for the old contract.
What happens if I sign a new contract with MTС and they still have my old one active?
You'll get stuck with two contracts, and they'll keep sending you invoices for the old one. Try to get a hold of their customer support, but don't expect much help.
Can I take MTС to small claims court if they're not fulfilling their end of the contract?
Unfortunately, you're stuck with the contract you signed. Don't bother trying to take them to small claims court, it's not worth the hassle.
How do I get a refund from MTС if I've been charged for the wrong contract?
Good luck with that. You'll need to spend hours on the phone with their customer support, and even then, they might not be able to help you. Try to get a paper trail of your conversations and keep a close eye on your account to avoid getting charged for the old contract.
What's the deal with MTС's billing system?
It's a total mess. They'll send you invoices for the wrong contract, and you'll be stuck with unnecessary fees. Try to get a hold of their customer support, but don't expect much help.
Can I trust MTС's customer support?
No way. Three out of four reps lied to my face, promising to transfer the funds within 72 hours. Don't believe a word they say.
How do I get help from MTС's customer support?
Good luck with that. You'll need to spend hours on the phone with their customer support, and even then, they might not be able to help you. Try to get a paper trail of your conversations and keep a close eye on your account to avoid getting charged for the old contract.
What happens if I try to take MTС to small claims court?
You're stuck with the contract you signed. Don't bother trying to take them to small claims court, it's not worth the hassle.
Can I get a refund if I'm not satisfied with MTС's service?
It's highly unlikely. You'll need to go through their customer support, and even then, they might not be able to help you.
check_circlePros
- •Decent internet speeds, but that's about it
- •Their equipment is okay, but nothing special
- •Customer support is only helpful if you're a repeat offender
- •They have a decent website, but don't expect much else
- •You'll get a few free channels, but who cares?
- •Their billing system is a nightmare, but hey, at least it's consistent
- •They'll give you a decent price for the first year, but be prepared for price hikes after that
cancelCons
- •They'll send you invoices for contracts you've already canceled
- •Customer support is more interested in covering their tracks than helping you
- •Their billing system is a total mess
- •They'll lie to your face and promise to fix the problem
- •You'll be stuck with two contracts and a bunch of unnecessary fees
- •Their equipment is outdated and will give you more problems than it's worth
- •You'll be charged for equipment you never asked for
- •Their customer support is only available during business hours
