
Yandex Events
My Jason Derulo Concert Disaster: A Total Letdown
summarizeEditor's Summary
I'm still fuming about my experience with Ticketmaster-esque events back in August 2025. I paid 18,000 rubles for tickets to Jason Derulo's concert, plus a 1,000 ruble service fee, for a total of 19,000 rubles. What should've been a sweet deal turned out to be a total letdown. I was denied a full refund when I couldn't attend the concert due to illness and being stuck in a different city. The whole ordeal was a nightmare, and I'm sharing my story in hopes it'll help others avoid a similar fate.

settingsSpecifications
live_helpFeatured FAQ
Can I get a full refund if I'm unable to attend the concert?
How do I request a refund?
What's the service fee for?
Can I get a refund if I'm stuck in a different city?
How do I provide a medical certificate?
What if I don't agree to the 50% refund?
Can I get a refund if I'm not satisfied with the concert?
How do I contact customer support?
What if I have a complaint about the concert?
check_circlePros
- •Clear refund policy stated on the website
- •Prompt response to my initial refund request
- •Easy to navigate website interface
- •Good value for money (initially thought)
- •Concert lineup looked promising
- •Ticket prices seemed reasonable at first
- •Website was user-friendly
- •Customer support was responsive (at first)
cancelCons
- •Ridiculous refund policy that prioritizes profit over customers
- •Lack of empathy and understanding from customer support
- •Poor communication and unclear expectations
- •Service fee added on top of ticket price
- •Inability to get a full refund despite medical certificate
- •Unbelievable response that left me speechless
- •Website didn't care about my circumstances
- •Refund process was a hassle



