iPort Review: A Bumpy Ride with Apple Reseller

A Bumpy Ride with iPort - Think Twice Before Buying from Their Office

summarizeEditor's Summary

I'm still trying to process the mixed bag that is iPort, a certified Apple reseller with a reputation for its sleek stores and cutting-edge tech. While their retail side is top-notch, their office operations are a different story altogether. I've had my fair share of run-ins with their staff, and let me tell you, it's been a wild ride. From issues with my iPhone 7+ screen to problems with replacement devices, I've encountered some frustrating experiences that left me wondering if I made a mistake buying from them. If you're considering purchasing from iPort, be aware of the potential issues and think twice before making a decision.

settingsSpecifications

Kalite4/10

VerdictKötü

Güvenlik8/10

HizmetKalitesi2/10

DönüşümProcessi1/10

I'm still trying to process the experience I had with iPort, a certified Apple reseller that's known for its original tech and spacious stores. If you're in the market for Apple gear, they might be worth considering - but be aware that their office side of things is a different story altogether.

I've had my fair share of run-ins with their staff, and let me tell you, it's been a wild ride. The first issue I encountered was with my iPhone 7+ screen, which went haywire after just a week. I took it to their authorized center, and they replaced it under warranty, so that was a good start.

However, things took a turn for the worse when I went back to iPort to get a replacement device. They're supposed to provide you with a similar device, but what I got was a whole different story. They sent me to their service center, and after I filed a complaint, they finally accepted it. But, guess what? They gave me a negative response, and I had to fight for five days to get my iPhone back.

Long story short, I used the replacement device for three days before my repaired iPhone was returned. But, just last week, the same thing happened - the screen went out again, and I had to take it back to the service center. Again, they refused to provide a replacement, and I had to deal with the office staff all over again.

I called their office, and I'm still fuming about the guy on the phone who burst out laughing when I explained the situation. I asked to speak to someone more competent, but he just kept laughing and told me to do whatever I wanted. I was livid, and I couldn't believe the guy was taking me seriously.

They even suggested I take my iPhone to the store to speed up the process - can you believe it? I mean, what's next? Are they going to tell me to drop it in a bucket of water to 'accidentally' damage it? It's just ridiculous.

My experience with iPort's office staff has been nothing short of disastrous. Thank goodness I bought an original Apple device, or I'd be in a world of trouble right now. If you're dead set on buying from iPort, go for it - but don't say I didn't warn you. They're great at selling, but when it comes to returns, exchanges, or replacement devices, they're a whole different story.

I've had to deal with the hassle of returns, exchanges, and replacement devices multiple times, and each time it's been a nightmare. The last time, I had to fight for five days to get my iPhone back, and it was just exhausting. I'm not looking forward to dealing with them again, that's for sure.

So, if you value your time and your sanity, you might want to think twice before buying from iPort's office. There are plenty of other certified Apple resellers out there who will treat you right.

live_helpFeatured FAQ

What's the deal with iPort's office operations?

To be honest, their office side of things is a bit of a mess. I've had some frustrating experiences with their staff and the way they handle customer complaints.

Can I trust iPort to replace my Apple device under warranty?

Yes, they did replace my iPhone 7+ screen under warranty, which was a good start. However, the replacement device I received had issues, so be aware of that.

How long does it take to get a replacement device from iPort?

It took me five days to get my iPhone back after filing a complaint, which was way too long.

Are iPort's sales staff knowledgeable about their products?

Yes, the sales staff I interacted with were friendly and knowledgeable about the products.

Can I return a device to iPort if it's not what I expected?

Yes, you can return a device to iPort, but be aware that their return policy may be a bit confusing and difficult to navigate.

How do I contact iPort's customer support?

I tried to contact their customer support, but they were unresponsive and unhelpful.

Does iPort have a wide selection of Apple products and accessories?

Yes, they have a wide selection of Apple products and accessories, which is a plus.

Are iPort's stores well-organized and easy to navigate?

Yes, their stores are beautifully designed and spacious, making it easy to find what you're looking for.

check_circlePros

•Their stores are beautifully designed and spacious, showcasing their original tech in style
•The sales staff I interacted with were friendly and knowledgeable about the products
•They replaced my iPhone 7+ screen under warranty, which was a good start
•Their service center did eventually accept my complaint and return my repaired iPhone
•I was able to get a replacement device, although it wasn't exactly what I was expecting
•They have a wide selection of Apple products and accessories to choose from

cancelCons

•Their office operations are disorganized and unhelpful, making it difficult to get things done
•They don't provide accurate replacement devices, which can lead to more problems down the line
•Their staff doesn't seem to take customer complaints seriously, leaving you feeling unheard and frustrated
•I had to fight for five days to get my iPhone back after filing a complaint, which was way too long
•The replacement device I received had issues, just like my original iPhone
•Their customer support is unresponsive and unhelpful, making it hard to get help when you need it