Yota Mobile Operators
A Nightmare Experience with IoT: Poor Service and Lack of Follow-Through
summarizeEditor's Summary
I used IoT's services and had a disastrous experience with their customer support. The process of switching our number was a nightmare from start to finish. The delivery person was uncooperative, and the company's lack of follow-through left us with more problems than solutions. To top it off, the quality of service was subpar, and their technical support was unhelpful. I've never had such a frustrating experience with a service provider before. We asked them to port our number in July, but the whole ordeal was a complete disaster. The company's website has a lot of information, but it's hard to find what you need when you're dealing with issues. The delivery person was prompt, but that didn't make up for the rest of the experience. The company's social media presence is active, but their responses to customer complaints are lacking. The IoT device itself is just a standard issue device, nothing special.
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live_helpFeatured FAQ
What happened when you tried to switch your number to IoT?
We asked them to port our number in July, but the whole ordeal was a complete disaster. The delivery person was uncooperative, and the company's lack of follow-through left us with more problems than solutions.
What was the quality of service like with IoT?
The quality of service was subpar, with frequent dropped calls and slow data speeds.
How did you find the customer support team at IoT?
The customer support team was completely uncooperative and unhelpful. They couldn't even offer basic advice or help us troubleshoot our issues.
Was the IoT device itself any good?
The IoT device itself is just a standard issue device, nothing special.
What was the delivery person like?
The delivery person was prompt, but that didn't make up for the rest of the experience.
How did you find the company's website?
The company's website has a lot of information, but it's hard to find what you need when you're dealing with issues.
Did you have any issues with the app?
The IoT app looks sleek and modern, but that's where the positives end.
What was the return policy like?
We didn't get to test the return policy, but based on our experience with the company, I wouldn't trust them to handle a return properly.
How did you find the social media presence of IoT?
The company's social media presence is active, but their responses to customer complaints are lacking.
Were there any other issues you encountered?
We had to deal with a bunch of unnecessary paperwork and bureaucracy, and the company's lack of follow-through on their promises is staggering.
Would you recommend IoT to others?
No, I would not recommend IoT to anyone based on my experience.
What would you do differently if you had to deal with IoT again?
I would avoid them at all costs and look for a different service provider.
check_circlePros
- •The IoT app looks sleek and modern, but that's where the positives end.
- •The SIM card packaging was nice, but who cares when the service is this bad?
- •The company's website has a lot of information, but it's hard to find what you need when you're dealing with issues.
- •The delivery person was prompt, but that didn't make up for the rest of the experience.
- •The company's social media presence is active, but their responses to customer complaints are lacking.
- •The IoT device itself is just a standard issue device, nothing special.
cancelCons
- •The customer support team is completely uncooperative and unhelpful.
- •The process of switching our number was a complete disaster from start to finish.
- •The quality of service is subpar, with frequent dropped calls and slow data speeds.
- •The technical support team is completely clueless and can't even offer basic advice.
- •We had to deal with a bunch of unnecessary paperwork and bureaucracy.
- •The company's lack of follow-through on their promises is staggering.
