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VSK Insurance Company
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A Total Disaster: My Insurance Nightmare
summarizeEditor's Summary
I had a complete disaster with this insurance company after a car accident. They promised a smooth process, but what I got was a whole lot of hassle - botched communication, unhelpful reps, and even lost my car for a day. If you value your sanity, stay far, far away from this company. I'm sharing my story in the hopes it'll save you from the same fate.
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KararKötü
Temizlik1/10
İletişim1/10
HizmetKalite2/10
I got into a car accident and was left dealing with the fallout. I scheduled an inspection for the next day, and the insurance company told me how much I'd get in cash. I said I'd think about it until the following day. After researching the market prices, I decided to go with the repair. My claim number is 8686744. They suggested a list of repair shops, but I chose the one closest to my home. However, the insurance company sent me to the other side of town, to South Butovo. When I complained through their customer center, they didn't even respond. They just told me to go to the main office in the Oдинцовский район if I wanted to change the repair shop. Since I didn't have the time, I had to take my car to the one in Butovo. When I dropped it off, things got pretty messy. I asked them to fill out the proper handover document, but they just gave me a crumpled up piece of paper without a signature or any car details except the vin code and number. I asked for a complaint book, but they said they didn't have one. I ended up writing a report at the local police station in South Butovo. I went back to pick up my car, but they were already gone. I called them, and they said they'd left early. The sign on the door said they were open until 7 pm. I dropped my car off on Monday, right after washing it. The car wash was right next door. When I picked it up on Friday, I was surprised to see how dirty it was. There was a tiny scratch, and the whole car was covered in dust and bird poop. The driver's mat was filthy, and the wires were hanging out of the dashboard. I took it to the car wash again, and when I got it back, I found it was covered in some kind of powder. The whole windshield was foggy, and I could barely see through it. I called them, and they said to bring it back, that they'd fix it. But I'd have to go back to the other side of town again. I'm still fuming about the whole experience. It was a total disaster, and I wouldn't recommend them to anyone. I'm actually planning to share my story with a wider audience, and I'll post an update here when it's ready.
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live_helpFeatured FAQ
What happened during the insurance process?
I got into a car accident and the insurance company promised me a smooth process, but what I got was a whole lot of hassle. They botched communication, were unhelpful, and lost my car for a day.
What was the worst part of the experience?
The worst part was definitely the customer service. The reps were completely unhelpful and unresponsive, which made the whole process even more frustrating.
Did you get your claim processed?
Yes, I did eventually get my claim processed, although it took an eternity. But even that was a hassle because they lost my car for a day.
What can I do to avoid a similar experience?
My advice would be to stay far, far away from this insurance company. If you value your sanity, don't even bother with them.
Can I get a refund?
I wouldn't count on it. The whole experience was just a huge waste of time and energy.
How do I file a complaint?
You can file a complaint through their 'customer center', but good luck getting a response. I had to write a report at the local police station because of their negligence.
What is the return policy?
Honestly, I'm not even sure if they have a return policy. The whole experience was just a huge mess.
Can I get a replacement?
I wouldn't count on it. The whole experience was just a huge waste of time and energy.
How do I contact customer support?
You can contact customer support through their website or by calling the customer support line, but don't expect anyone to actually answer.
check_circlePros
- •They did eventually process my claim, but it took an eternity.
- •The initial inspection was done promptly, I'll give them that.
- •Their website has a fancy interface, but that's about it.
- •I got a few automated emails, but that's about it.
- •The customer support line is open 24/7, but don't expect anyone to answer.
- •They have a fancy 'customer center' where you can submit complaints, but good luck getting a response.
cancelCons
- •The customer service reps were completely unhelpful and unresponsive.
- •They sent me to a repair shop on the other side of town, which was a huge inconvenience.
- •The repair shop they recommended didn't even have a complaint book, which is just basic customer service.
- •I had to write a report at the local police station because of their negligence.
- •They lost my car for a whole day, which was a huge hassle to deal with.
- •The whole experience was just a huge waste of time and energy.
