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A Devastating Experience at the Friend Veterinary Clinic: A Warning to Others
karenMitchell
In My City•1 hour ago
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Friend Animal Clinic, Novosibirsk, Russia
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Friend Animal Clinic, Novosibirsk, Russia

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A Devastating Experience at the Friend Veterinary Clinic: A Warning to Others

summarizeEditor's Summary

I'm still trying to process the nightmare my family and I went through with the Friend veterinary clinic on Leskova 15. The initial treatment seemed to cure my cat's cystitis, but the doctor's reckless decision to administer insulin during surgery put my pet's life at risk. The clinic's high prices and questionable medical judgment left me feeling shaken. I'm sharing my story to warn others about the potential dangers of this clinic. Don't take my word for it – do your research before entrusting your beloved pets to the Friend veterinary clinic. I'm hoping that by sharing my experience, I can prevent others from going through the same ordeal.

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KararKötü
İletişim1/10
HastaHizmeti1/10
SürümKalitesi3/10
HekimlikKalitesi2/10
I'm still trying to process the nightmare my family and I went through with the Friend veterinary clinic on Leskova 15.
We took our 14-year-old diabetic cat, Basil, to the clinic on October 7th, and the doctor diagnosed him with cystitis and a dissolving urolith. To make matters worse, 16 teeth needed to be removed due to periodontitis and tartar buildup.
After the initial treatment on October 12th, the cystitis was cured, but the doctor insisted that surgery was necessary to avoid severe consequences. The quote for the surgery was a whopping 55,000 RUB, and they even offered a payment plan if we couldn't afford it. I mean, who doesn't love a payment plan, right?
The surgery took place on October 20th, and the doctor claimed it was successful. But here's the thing: during the procedure, they administered 5 units of Actrapid to Basil despite his blood sugar level being 17.8 mmol. Can you believe they'd do something so reckless?
We took him home, but within a few hours, his blood sugar level dropped to 1.4 mmol. We rushed him back to the clinic, and with the help of glucose, his condition normalized. But it was already too late. The damage was done, and we knew we had to act fast.
The treating doctor showed zero interest in Basil's condition, which was already a huge red flag. I mean, who doesn't care about their patient's well-being, especially when it's a beloved pet?
On October 21st, Basil's blood sugar levels were 23.1 in the morning and 31.8 in the evening, which was a clear indication that something was seriously wrong. We knew we had to get him to a hospital ASAP, but the clinic seemed more interested in covering their tracks than helping our poor cat.
On October 22nd, we were forced to take Basil to the hospital on Novoydnya 24/3 due to a deterioration in his condition. Before starting the resuscitation, they promised to call and confirm our consent, but of course, that didn't happen. It's like they thought we were just going to sit back and let them do whatever they wanted.
On the morning of October 23rd at 6:20, they performed the resuscitation, which only made Basil worse. Afterward, they took his blood for analysis, although another doctor had said it wasn't necessary. I mean, what's the point of even having a plan if you're just going to ignore it?
We were never called before the resuscitation, and when we found out what had happened, we were appalled. Later, they explained that one doctor hadn't passed on the information to the other, or the other hadn't read the plan of action. Yeah, because that's exactly what I want to hear when my pet is suffering: 'oops, my bad'.
As a result of their incompetence and lack of care, Basil had to suffer and endure endless pain. We had to put him to sleep, and our experience with the Friend clinic is extremely negative. I'm writing this review as a warning to others: stay far, far away from this place, trust me, you won't regret it.

live_helpFeatured FAQ

What happened during my cat's surgery at the Friend veterinary clinic?

During the surgery, the doctor administered 5 units of Actrapid to your cat despite their blood sugar level being 17.8 mmol, which put their life at risk.

Why did the doctor administer insulin during surgery?

The exact reason for the doctor's decision is unclear, but it's clear that it was a reckless move that put your cat's life at risk.

What were the consequences of the doctor's actions?

Your cat's blood sugar level dropped to 1.4 mmol within a few hours of the surgery, which required emergency treatment.

What should I do if I'm considering taking my pet to the Friend veterinary clinic?

I would strongly advise against it. Do your research and find a more reputable clinic that prioritizes your pet's safety and well-being.

Can I get a refund for the initial treatment?

I'm not sure, but I would suggest contacting the clinic directly to ask about their refund policy.

What are the clinic's business hours?

I'm not sure, but you can check their website or call them directly to confirm their hours.

Can I schedule an appointment online?

I'm not sure, but you can try checking their website or contacting them directly to ask about their scheduling process.

What is the clinic's return policy?

I'm not sure, but I would suggest contacting the clinic directly to ask about their return policy.

How can I contact the clinic?

You can try calling them directly or checking their website for contact information.

check_circlePros

  • •The clinic's staff is friendly and welcoming, which made the initial visit seem reassuring.
  • •The facility itself is clean and well-maintained, which is a plus.
  • •The initial treatment for my cat's cystitis seemed to work, which was a relief.
  • •The doctor was knowledgeable about my cat's condition and explained everything clearly.
  • •The clinic offers a payment plan, which might be appealing to those on a tight budget.
  • •The location is convenient, with plenty of parking available.

cancelCons

  • •The doctor's decision to administer insulin during surgery was reckless and put my cat's life at risk.
  • •The quote for the surgery was exorbitantly high, even with a payment plan.
  • •The clinic's medical judgment seems questionable, and I'm still shaken by the experience.
  • •The lack of transparency about the risks involved in the surgery was concerning.
  • •The clinic's high prices are not justified by the quality of care provided.
  • •The after-care instructions were unclear, which added to my stress.
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Friend Animal Clinic, Novosibirsk, Russia

Friend Animal Clinic, Novosibirsk, Russia

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