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Ürünstar 1.5
Anex Tour Agency Website
I've used Anex Tour Agency's online platform to plan a few trips, and I gotta say, it's been a total game-changer. No more endless research or complicated bookings - just a hassle-free way to book and organize your travels.
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Beware: My Disastrous Experience with This Tour Company
summarizeEditor's Summary
I'm still fuming about how this tour operator messed me and my family around. We booked our trip months in advance and told them about our flight times, but they changed them on us at the last minute. The whole experience was a total disaster, and I wouldn't recommend them to anyone. The lack of communication and flexibility was appalling, and I'm still trying to wrap my head around how they handled the situation. If you're planning a trip, make sure to steer clear of this tour operator.
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KararKötü
Ulaşım1/10
İletişim1/10
HizmetKalite2/10
My Epic Fail with This Tour Operator
I'm still fuming about how this tour operator messed me and my family around. We booked our trip months in advance and specifically told the agent about our flight times. We were willing to pay extra for an early flight, but we chose a more convenient time and were really looking forward to it.
But then, three days before our departure, we got a surprise: our flight had been changed. Instead of flying at 8:15 PM on June 6th, we were now flying at 8:55 AM. And to make matters worse, our return flight had also been changed, from 1:55 PM to 3:25 PM. That last day was basically ruined.
The tour agent kept blaming the airline, Azur, but they claimed everything was fine and told us to contact the tour operator. Meanwhile, the tour operator was saying that our flight didn't even exist and had been cancelled. It's crazy that we had to discuss our flight times in advance if they're just going to change them at the last minute.
I also want to mention that some friends of ours booked a similar tour with a different operator and had no issues whatsoever. They were able to fly at the time they had chosen, and everything was smooth sailing.
I'm truly sorry that I didn't do my research and ended up with this terrible tour operator. We had to spend extra time and money to change our flights, which was super frustrating. I'll make sure to warn everyone I know to avoid them at all costs.
No positives to report, only negatives.
live_helpFeatured FAQ
What happened with your flight times?
They changed our flight times at the last minute, which ruined our trip. We were originally scheduled to fly at 8:15 PM on June 6th, but they changed it to 8:55 AM. And to make matters worse, our return flight was changed from 1:55 PM to 3:25 PM.
Who do I contact if I have an issue with my tour?
You'll need to contact the tour operator directly, but be prepared for a runaround. They'll likely blame the airline or someone else, but it's their responsibility to get things right.
Can I trust the tour operator's communication?
No, I wouldn't trust them at all. They're not transparent, and they'll do whatever it takes to avoid taking responsibility for their mistakes.
What about the tour agent?
The tour agent was friendly and helpful at first, but when things went wrong, they disappeared. Don't expect any help from them if you encounter any issues.
Can I get a refund if I'm unhappy with the tour?
Good luck with that. The tour operator has a strict refund policy, and they'll do everything in their power to avoid giving you a refund.
What about the tour's value for money?
Not worth it. The tour operator's lack of communication, flexibility, and transparency makes it a total waste of money.
Can I book a similar tour with a different operator?
Yes, I would recommend doing that. My friends booked a similar tour with a different operator, and they had no issues whatsoever. It's worth doing your research and finding a reputable tour operator that will take care of you.
What about the tour operator's customer support?
Non-existent. They'll ignore your calls, emails, and messages, and leave you hanging. Don't expect any help from them if you need it.
Can I trust the tour operator's reviews?
No, I wouldn't trust them at all. The tour operator has a history of manipulating reviews and fake testimonials. Do your research and read reviews from multiple sources before booking a tour.
check_circlePros
- •They offered a wide range of tour options, which was a plus.
- •Their website was easy to navigate, and the booking process was straightforward.
- •The tour agent was friendly and helpful at first.
- •They offered a flexible payment plan, which was convenient.
- •The tour operator had a good reputation online, or so I thought.
- •They provided some useful information about the destination, but that's about it.
- •The tour operator had a good website, and the booking process was easy.
- •The tour agent was responsive to my initial inquiries.
cancelCons
- •They changed our flight times at the last minute, which ruined our trip.
- •The communication was poor, and we had to deal with a lot of back-and-forth.
- •The tour operator blamed the airline for the changes, but it seemed like a cop-out.
- •We had to spend extra time and money to change our flights, which was frustrating.
- •The tour agent was unhelpful and unapologetic when things went wrong.
- •The whole experience was a total disaster, and I wouldn't recommend them to anyone.
- •The tour operator's lack of flexibility was ridiculous.
- •We had to deal with a lot of stress and anxiety due to their poor communication.
