A City Express Delivery Debacle That Had Me on Edge for Weeks
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- The delivery process was excruciatingly slow, with my package stuck with a courier for over six weeks.
- Their customer support hotline was consistently busy or unresponsive, making it impossible to get help when I needed it.
- I was left in the dark for weeks, with no updates or communication from the delivery team.
- The lack of transparency and communication was frustrating and stressful.
- The experience left me feeling frustrated and disappointed with the service.
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Editor's Summary
I'm still trying to wrap my head around the City Express delivery debacle that left me on edge for weeks. My package, sent from Moscow to the Moscow region, got stuck with a courier for an astonishing 43 days. I tried calling their customer support hotline multiple times, but it was always busy or the call got dropped after an eternity of hold music. The whole ordeal was a nightmare, and I'm sharing my story to warn others about the potential risks of using City Express.
Specifications
I had the misfortune of dealing with City Express delivery, and let me tell you, it was a wild ride.
My package, sent from Moscow to the Moscow region, got stuck with a courier for an astonishing 43 days – yes, you read that right!
Three times, couriers called me, saying they'd deliver it soon. That was on August 1st. Then, complete radio silence. I tried calling their customer support hotline multiple times, but either it was always busy or the call got dropped after an eternity of hold music.
I finally broke down and submitted a complaint on their website on September 9th. I got an automated response saying they'd get back to me, but that never happened.
It wasn't until I got a call from City Express today that they told me the courier was ready to deliver my package – and, guess what, they actually showed up today!
The whole ordeal left a sour taste in my mouth, and I'm still trying to process what went wrong. What really got my goat was the complete lack of communication from the delivery service. No updates on the delay, no explanations for the prolonged wait, no apologies for the inconvenience. Just radio silence that left me on edge and stressed out.
My experience with City Express has left a lasting negative impression. I strongly advise against using their services – it's just not worth the risk to your time and sanity. Go with a different company that values its customers and their reputation.
I've got screenshots of the tracking info and the complaint emails, if you need 'em.