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TicketLand
Your one-stop shop for all your ticketing needs - we've got a huge selection of tickets for concerts, sports events, and more. Whether you're a music lover or a sports fanatic, we've got you covered.
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A Cautionary Tale: Don't Get Burned by This Company
summarizeEditor's Summary
I'm still waiting for a refund from this company after they messed up my ticket purchase for a ballet performance. Their customer support was unhelpful and unresponsive, leaving me feeling frustrated and disappointed. I've been dealing with this issue since December, and it's been a real headache. The company's lack of communication and poor customer service has been a major letdown.
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A Cautionary Tale: Don't Get Burned by This Company
I'm still fuming about the terrible service I got from this outfit. Back in September, I shelled out a pretty penny - $X - for tickets to a ballet performance, which was supposed to go down on December 8th. But when I opened the app on December 3rd to check the time and location, my tickets were nowhere to be found. I gave their customer support a call, and they told me that I'd already initiated a refund, which wasn't true.
Apparently, the refund was processed on December 3rd, and I was supposed to get a confirmation email, but it never showed up. According to the law, the refund process should take 10 days, but they said it would take 30 days. I'm still waiting for my money back, which is a total of $X, including the original purchase price and any additional fees.
On December 26th, I reached out to customer support again, and they claimed there was a glitch and that my refund was sent on December 13th, but I'd have to wait another 30 days. On January 15th, I contacted them again to ask for proof of the refund, but they ignored me for a while and then told me that the refund was only processed on January 12th.
I'm still waiting for my money back, and I've got no confirmation emails or app notifications to show for it. This whole experience has been a nightmare, and I wouldn't recommend buying tickets from them to anyone. It's clear that they're not looking out for their customers, and that's just not right.
Refund my money!They're not being honestA complete rip-offThey don't follow the rulesNo refund in sightScamming customers is not okayCustomer support is a jokeThey clearly don't care about customers
live_helpFeatured FAQ
What happened with your ticket purchase?
I purchased tickets to a ballet performance in December, but when I opened the app to check the time and location, my tickets were nowhere to be found. I contacted customer support, and they told me that I'd already initiated a refund, which wasn't true.
How long have you been waiting for a refund?
I've been waiting since December 3rd, and it's now the end of January. The company said it would take 30 days, but I'm still waiting.
Have you tried contacting customer support again?
Yes, I've reached out to them multiple times, but they're not responsive. They've given me different excuses and explanations, but nothing has changed.
Do you think the company is trying to scam you?
I don't know, but it feels that way. They're not being transparent or honest about the refund process, and it's been a nightmare.
What advice would you give to others?
I would advise people to be cautious when dealing with this company. Read the fine print, and make sure you understand the refund policy before making a purchase.
Have you considered taking further action?
Yes, I've thought about it, but I'm not sure what to do next. I've been dealing with this issue for so long, and I'm not sure if it's worth the hassle.
Do you think the company will eventually refund your money?
I hope so, but I'm not counting on it. The company's track record with refunds is poor, and I'm not optimistic about getting my money back.
What do you think the company could do to improve?
They need to improve their customer support and communication. They should be transparent and honest about the refund process, and they should follow through on their promises.
Would you recommend this company to others?
No, I would not recommend this company to others. Their customer support is poor, and their refund policy is unclear and confusing.
check_circlePros
- •They have a website and an app where you can purchase tickets.
- •Their tickets are relatively affordable, especially for a ballet performance.
- •The ballet performance itself was amazing, but that's not the company's fault.
- •The company's website is easy to navigate and user-friendly.
- •They have a refund policy in place, but it's not clear how it works.
- •Their customer support team is supposed to be available 24/7, but don't count on it.
cancelCons
- •Their customer support is unhelpful and unresponsive.
- •They messed up my ticket purchase and now I'm waiting for a refund.
- •The company's communication is poor, and they don't keep you updated on the status of your refund.
- •Their refund policy is unclear and confusing.
- •The company seems to be more interested in making sales than in taking care of customers.
- •Their customer support team is slow to respond, and they don't seem to care about resolving the issue.
