A lifesaver for last-minute deliveries
check_circlePros
- Easy to use, even for a tech newbie like me
- Great customer support - they're always available and helpful
- Fast shipping, even for last-minute orders
- Good build quality, the app doesn't crash or freeze often
- Reasonable pricing, considering the features you get
cancelCons
- Sometimes the app can be a bit slow to load
- Shipping can be a bit pricey, especially for international orders
- The app could use some more customization options
- Occasionally, the battery life can be a bit short
- Return policy could be a bit more flexible
Editor's Summary
I've been using this app for a while now, and I gotta say, it's been a lifesaver for last-minute deliveries. The interface is super intuitive, and the features are top-notch. I've had some issues with shipping, but the customer support team is always on it, and they resolve the problems quickly. The value for money is great, considering the quality of service you get.
Specifications
I found myself in a pretty tight spot while I was on vacation in Kislovodsk, and I needed to send a document to Moscow ASAP. I was thinking of taking the train and having a friend pick it up, but that seemed like way too much hassle. So, I did some research and stumbled upon a service offered by Russian Railways (RZhD) that let me send documents quickly and efficiently.
According to their website, I was supposed to head to the Kисловодск train station, 1st floor, to the duty assistant's office. I easily found the right room, and there was a sign outside with the following information:
The duty assistant was a friendly and super professional woman who answered all my questions. Since the office is open 24/7 (except for a 1-hour lunch break and a 1-hour nighttime break), I didn't have to worry about timing. Just be aware that there might be other passengers with their own issues.
She took my documents (which I had neatly packaged in a transparent bag) and handed me a company-branded envelope to fill out.
The envelope had all the necessary information: the recipient's name and phone number, my name and phone number.
I dictated the information to the assistant, who entered it into the computer. I then paid 950 rubles (a bit steep, but worth it for the peace of mind) and received a receipt on the spot. That's my guarantee of safety.
She even called Moscow to confirm where I could pick up the package, and I jotted down the info in my phone. She explained that there's a 50-ruble surcharge for each day the package is held beyond the initial 24 hours.
The whole process took me less than 5 minutes.
The next day, my relative picked up the package at the Yaroslavsky train station. The logistics/servicing office is open 24/7, except for a 1-hour nighttime break, so timing wasn't an issue.
The pickup process took only 1 minute.
We were thoroughly impressed with RZhD's service and will definitely use it again whenever we need to send something quickly.
I highly recommend this service to anyone in a similar situation.
