Editor's Summary

Magnt Delivery's abysmal service left me fuming. The delivery was late, the courier was struggling, and the customer support was unhelpful. As a customer, I expect a certain level of service, especially from a large chain like Magnt.

Introduction

I'm not one to write scathing reviews, but Magnt Delivery's abysmal service has left me fuming. As a customer, I expect a certain level of service, especially from a large chain like Magnt. Unfortunately, my experience was a disaster from start to finish.

The Order

I placed an order through the Magnt Delivery app, taking advantage of a 20% cashback offer. The order was for a decent amount, around 2200 rubles. I was expecting a smooth delivery experience, but little did I know what was in store.

The Delivery Disaster

The delivery was supposed to take place within 2 hours, but the courier was late. When I finally opened the door, I was shocked to see a courier with a severe disability, struggling to carry three large packages. I politely asked him to return the packages, but he simply nodded and took them back.

Round 1: The Initial ResponseI contacted Magnt's customer support, but the response was lackluster. The representative seemed apathetic and unhelpful, offering no solution to the problem. I was left feeling frustrated and disappointed.

Round 2: The EscalationI decided to escalate the issue, contacting Magnt's customer support again. This time, I was met with a generic response, offering no concrete solution. I was starting to feel like I was getting nowhere.

ConclusionMy experience with Magnt Delivery was a disaster. The service was slow, unresponsive, and unhelpful. As a customer, I expect a certain level of service, especially from a large chain like Magnt. Unfortunately, Magnt Delivery fell short of my expectations.

Featured FAQ

What happened during the delivery?The courier was late, and when I opened the door, I was shocked to see a courier with a severe disability, struggling to carry three large packages.

How did Magnt's customer support respond?The initial response was lackluster, and the representative seemed apathetic and unhelpful. The second response was generic, offering no concrete solution.

What was the outcome of the experience?I was left feeling frustrated and disappointed, and I would not recommend Magnt Delivery to anyone.

Did Magnt take any action?Yes, Magnt eventually returned my money and paid me 10,000 rubles as compensation.

Is Magnt Delivery a reliable service?No, based on my experience, Magnt Delivery is not a reliable service.

Can I trust Magnt's customer support?No, based on my experience, Magnt's customer support is unhelpful and unresponsive.