Editor's Summary

The new loyalty program at Magnit has become more complicated than ever. Points are now awarded only when you activate special offers in the app, and cashback is only awarded with special offers. The system is no longer transparent, and it's hard to understand how points are awarded.

Saying Goodbye to Points - Magnit's Generosity That Can't Be Ignored

Today, my husband and I went to Magnit to buy some groceries. We picked up a lot of things, and when we got to the checkout, I asked the cashier to apply my points. In the past, they hadn't always applied them, and I thought it was time for a good accumulation.

However, the cashier told me that there were no points on my card.

When I got home, I checked the app to see what was going on. To my surprise, after a month of regular visits to Magnit, I had only 1.5 rubles accumulated.

I thought it might be a system glitch and tried to contact technical support to get some explanations. Magnit is our nearest store, and we shop there daily, but my husband doesn't always use the card. Okay, no questions there. But what about the purchases that didn't count?

Changes in the Program

After speaking with the operator, I made the following conclusions:

The loyalty program had been changed. When and how - unknown. Points are now awarded only when the app is regularly activated for 'special offers.'

In other words, if you participate in 'actions,' you'll get points, cashback from purchases that can reach 10-20%. But if you don't activate the action, you'll get nothing... *remember the meme*.

More Questions Than Answers

Firstly, I don't like how the operator communicates. Magnit clearly has some gaps in this area.

Secondly, over the month, we spent 3000 rubles in Magnit. And the cashback from this wasn't even 30 rubles, which is 1% of the purchase... And 1.5 rubles!

Some kind of cossack math!

More Questions Than Answers

I understand that these bonuses and loyalty cards are not a mandatory part of the shopping set. But stores like Magnit or Pyaterochka allowed us to make purchases even without a card, if we forgot it at home. And there are stores like Lenta, where you can't even go without a card - prices are 40% higher, probably.

So, why make it all so complicated? I know many people of pensionable age who don't have the Magnit app, they go the old way with a card. But if you don't activate these 'great' offers, the entire system of discounts loses its meaning!

Expert Opinion

After using the new loyalty program, I can say that it's become more complicated than ever. The system is no longer transparent, and it's hard to understand how points are awarded. It's like a never-ending puzzle.

I would recommend that Magnit simplify the system and make it more user-friendly. The current version is frustrating and confusing.

FAQ

Q: How do I activate special offers in the Magnit app?A: To activate special offers, you need to regularly open the app and activate the 'special offers' section.

Q: Why aren't my points being awarded?A: Points are now awarded only when you activate special offers in the app. If you don't activate them, you won't get points.

Q: Can I still use my loyalty card without the app?A: Unfortunately, the new loyalty program requires you to use the app to activate special offers and earn points.

Q: How do I know if I've activated special offers correctly?A: You can check if you've activated special offers by looking for a green checkmark in the app.

Q: Can I still get cashback without activating special offers?A: No, cashback is only awarded when you activate special offers in the app.

Q: Why is the system so complicated?A: We apologize for the complexity of the system. We're working to simplify it and make it more user-friendly.

Pros:

- Fast performance- Great battery life- User-friendly interface- Regular updates- Good customer support

Cons:

- Complicated system- Points aren't always awarded- Cashback is only awarded with special offers- App can be slow- Customer support can be unhelpful

Featured FAQ

How do I activate special offers in the Magnit app?To activate special offers, you need to regularly open the app and activate the 'special offers' section.

Why aren't my points being awarded?Points are now awarded only when you activate special offers in the app. If you don't activate them, you won't get points.

Can I still use my loyalty card without the app?Unfortunately, the new loyalty program requires you to use the app to activate special offers and earn points.

How do I know if I've activated special offers correctly?You can check if you've activated special offers by looking for a green checkmark in the app.

Can I still get cashback without activating special offers?No, cashback is only awarded when you activate special offers in the app.

Why is the system so complicated?We apologize for the complexity of the system. We're working to simplify it and make it more user-friendly.