Travel agency

We booked a package holiday with TUI, but our flight was rescheduled at the last minute to a much later time. We were told it was because the earlier flight was a 'regular flight', but we were on a charter. It was really frustrating and ruined our honeymoon vibes.

We'd never taken a package holiday before, so we thought we'd go with a big company like TUI. We spent two weeks researching their website and reading reviews online before booking.

To be honest, the hotel was actually pretty great. It was clean, comfortable, and in a good location. But that's about where the positives end.

No, they didn't even apologize. It was like they just didn't care that we were having such a bad time.

No way. I'd say stay far, far away from them. They're not worth the hassle and stress you'll go through.

Definitely the flight drama. We were looking forward to a relaxing honeymoon, but instead we were dealing with a bunch of problems and stress.

No, we didn't get anything. It was like they just washed their hands of us and didn't care about the problems we were having.

I'd definitely do more research and choose a different company. TUI was a total letdown, and I wouldn't recommend them to anyone.

Yeah, there are plenty of other companies out there that are way more reliable and customer-focused. Do your research and choose one of those instead of TUI.