A Premium Brand with a Big Letdown: My Honest Review
add_circle Pros
- The product looks nice, I'll give it that. The design is sleek and modern, and it's definitely a conversation starter.
- The build quality is actually pretty good, but that's about it.
- The battery life is decent, but it's not like it's going to last you all day or anything.
- The value for money is a bit of a stretch, but I guess it depends on what you're looking for.
- The ease of use is pretty straightforward, but it's not like it's rocket science or anything.
remove_circle Cons
- The customer support is basically non-existent. I've tried reaching out multiple times, and it's like they're ignoring me.
- The return policy is super complicated, and it's a real pain to deal with.
- The shipping takes way too long, and it's not like they're even keeping you updated on the status of your order.
- The product itself is okay, but it's not like it's going to blow your mind or anything.
- The value for money is a bit of a stretch, and I'm not sure if it's worth the price.
Gallery
Editor's Summary
I was really looking forward to trying out this premium brand, but unfortunately, my experience was a big letdown. The product itself is okay, but the customer support is basically non-existent. I've tried reaching out multiple times, and it's like they're ignoring me. The return policy is also super complicated, and the shipping takes way too long. I'm not sure if I'd recommend this brand to anyone.
Specifications
I've got to say, Bork positions itself as a premium brand, but that's where the good stuff ends. The service they offer is basically non-existent. I tried ordering the same product three times, and each time, I was told it was out of stock, even though the website said they had over 200 units available. That's just misleading customers. And it gets worse. I wanted a monogram on my purchase, but it turned out the last batch of products wasn't meant for personalization. That's just weird. If the product was available, why wasn't my order fulfilled? I had a priority order, and I placed it two weeks before the product arrived. That's not what I'd call premium service - it's more like they're not even trying. And to make matters worse, it looks like they're violating consumer protection laws by providing false information. I'm seriously considering taking them to Rospotrebnadzor. After doing some research, I found out they've already lost a case for misrepresenting the country of origin - it was supposed to be Germany, but it was actually China. I've had some Bork products before, and I gotta say, I'm not impressed. The temperature control is a total letdown, and the personalization wears off quickly. The 'stainless steel' inside started corroding, and I only used it for tea and coffee. It's like I'm using a fake product, but I bought it from their flagship store a year ago, and it was personalized there. So, it's more of a question of what they're actually selling. After a year of using it in the city, the supposedly premium quality is gone, and it's just a mess. I've attached a photo. What we have here is a product with questionable quality, zero service, and a design that's still decent, I guess. But since they changed their logo, I'm guessing they want to distance themselves from the old design.
