Editor's SummaryMy experience with Yota was a disaster. Despite paying for the tariff, I was left without a working connection, and the support team seemed uninterested in resolving the issue. I would not recommend Yota to anyone.

My Disastrous Experience with YotaAs I transitioned from Tele2 to Yota on December 12th, I was left without a working connection, despite paying for the 'Mozhno' tariff. The issue persists to this day, and I'm still waiting for a resolution.

The Initial ProblemAfter paying 300 rubles for the tariff and 100 rubles for the number porting, I discovered that the funds were not credited to my account. Instead, I was left with a negative balance. I was shocked and frustrated by this experience.

The Struggle to Get HelpI reached out to Yota's support team, but they seemed uninterested in resolving the issue. They kept asking for the same information, and I had to send them photos of the receipts multiple times. The support team's responses were often automated, and it was clear that they were not taking my problem seriously.

The Bureaucratic Red TapeI was asked to send the receipts to a specific email address, but the support team seemed to have lost the documents. I had to repeat the process multiple times, and it was clear that the issue was not being taken seriously.

The Final StrawAfter multiple attempts to resolve the issue, I was told that my application had been closed, and I needed to start the process again. I was appalled by the lack of professionalism and the complete disregard for my time and money.

Expert OpinionBased on my experience, I would not recommend Yota to anyone. The company's lack of attention to customer needs, combined with their bureaucratic red tape, makes it clear that they are not interested in providing good service.

As a potential user, I would advise you to think twice before choosing Yota. The company's reputation is marred by poor customer service, and it's clear that they are not willing to listen to their customers' concerns.

Instead, I would recommend exploring other options that offer better service and a more customer-centric approach.

Featured FAQWhat happened during your experience with Yota?I paid for the 'Mozhno' tariff, but the funds were not credited to my account. I was left with a negative balance, and the support team seemed uninterested in resolving the issue.

How did you try to resolve the issue?I reached out to Yota's support team multiple times, but they kept asking for the same information and seemed to have lost the documents. I had to repeat the process multiple times.

What was the final outcome?My application was closed, and I was told to start the process again. I was appalled by the lack of professionalism and the complete disregard for my time and money.

Would you recommend Yota to others?No, I would not recommend Yota to anyone. The company's lack of attention to customer needs, combined with their bureaucratic red tape, makes it clear that they are not interested in providing good service.

What alternatives would you recommend?I would recommend exploring other options that offer better service and a more customer-centric approach.