Editor's Summary

Expert Opinion: 'Russian Express' failed to deliver on its promises, providing subpar service, unprofessional staff, and a disastrous experience. Avoid this tour operator at all costs.

Imperial Cities + Southern Morocco: A Catastrophic Experience

We embarked on a 7-day journey with 'Russian Express' from October 11-17, 2024. As an experienced traveler with over 40 countries under my belt, I was appalled by the appalling service and treatment we received.

Initial Expectations vs. RealityOur tour started with high hopes, as we had booked the trip months in advance. However, things took a turn for the worse when we arrived in Morocco. The representative, Elena, was uncooperative and unresponsive to our queries, often sending lengthy voice messages that were completely unrelated to our concerns.

The Nightmare BeginsOur initial guide, Inna, was excellent, but she suffered an injury on the second day, and the tour operator failed to provide a suitable replacement. Instead, we were forced to join a large group of over 30 tourists, with a new guide who was completely unprepared and unprofessional.

Unacceptable TreatmentThe new guide was dismissive, rude, and unresponsive to our questions. When I expressed my concerns, he became aggressive and refused to interact with me for the remainder of the tour. This was not an isolated incident, as we experienced similar treatment from the tour operator's staff, including the manager, Alena.

ConclusionOur experience with 'Russian Express' was a disaster from start to finish. We were left with a negative impression of Morocco, damaged nerves, and a significant financial loss. If you value your time and money, avoid this tour operator at all costs.

Featured FAQ

What happened during the tour?The tour started with high hopes, but things took a turn for the worse when our initial guide suffered an injury, and the tour operator failed to provide a suitable replacement.

How was the treatment by the tour operator's staff?The staff was uncooperative, unresponsive, and often aggressive, making our experience even more unbearable.

What was the final outcome?We were left with a negative impression of Morocco, damaged nerves, and a significant financial loss.

Can I trust 'Russian Express'?Based on our experience, I would not recommend trusting this tour operator with your time and money.

What can I do instead?Consider alternative tour operators that prioritize customer satisfaction and provide professional service.

Will I get a refund?It's unclear whether a refund will be provided, but it's essential to contact the tour operator and file a complaint with the relevant authorities.