Editor's Summary

Level Travel's poor service and lack of transparency make it a company to avoid. Their uncooperative customer service and unreliable flight changes are just a few of the many reasons why we would not recommend them.

Our Disastrous Experience with Level Travel

We booked a 8-day, 7-night tour to Turkey with Level Travel, but what we got was a nightmare.

The Never-Ending ChangesOur flight was changed multiple times, with the final change happening just 6-7 days before our trip. We were initially booked on a 00:10 flight, but it was changed to 22:00, and then again to 14:15. Each time, we were told that the changes were due to our request for an early arrival.

The Uncooperative Customer ServiceThe customer service team at Level Travel was unhelpful and unresponsive. We were told that we could only contact them, and not the tour operator, Anex. The operators were either untrained or uncooperative, and one manager, Nikita Manuylov, was particularly rude and unhelpful.

The Poor AccommodationsWhen we arrived at the hotel, we were given a room that smelled of sewage and had a broken shower. We were told that the room was fully booked, but we were eventually given a new room after complaining.

The Unacceptable ServiceThe service at the hotel was poor, and the food was terrible. We were also charged for a transfer that was not provided.

Pros:NoneCons:Uncooperative customer servicePoor accommodationsUnacceptable serviceUnreliable flight changesLack of transparencyUnhelpful operatorsRude managerExpert Opinion: Level Travel's poor service and lack of transparency make it a company to avoid. Their uncooperative customer service and unreliable flight changes are just a few of the many reasons why we would not recommend them.

Frequently Asked QuestionsQ: What happened with your flight changes?A: Our flight was changed multiple times, with the final change happening just 6-7 days before our trip.

Q: How was the customer service at Level Travel?A: The customer service team was unhelpful and unresponsive. We were told that we could only contact them, and not the tour operator, Anex.

Q: What was the condition of the hotel room?A: The room smelled of sewage and had a broken shower. We were eventually given a new room after complaining.

Q: Was the service at the hotel good?A: No, the service at the hotel was poor, and the food was terrible.

Q: Did you get a refund for the transfer?A: No, we were charged for a transfer that was not provided.

Meta Title: Never Again with Level Travel!

Meta Description: Our disastrous experience with Level Travel, including poor customer service, unreliable flight changes, and unacceptable accommodations.

OG Title: Never Again with Level Travel!

OG Description: Our disastrous experience with Level Travel, including poor customer service, unreliable flight changes, and unacceptable accommodations.

Slug: never-again-with-level-travel

Featured FAQ

What happened with your flight changes?Our flight was changed multiple times, with the final change happening just 6-7 days before our trip.

How was the customer service at Level Travel?The customer service team was unhelpful and unresponsive. We were told that we could only contact them, and not the tour operator, Anex.

What was the condition of the hotel room?The room smelled of sewage and had a broken shower. We were eventually given a new room after complaining.

Was the service at the hotel good?No, the service at the hotel was poor, and the food was terrible.

Did you get a refund for the transfer?No, we were charged for a transfer that was not provided.