A Double Order Disaster with Deliveri: What Went Wrong
check_circlePros
- Deliveri has saved me time and hassle over the years with their convenient delivery services.
- Their platform is user-friendly and easy to navigate.
- I've never had a problem with the quality of their delivery bags.
- Their support team is usually responsive, but they need to do better in situations like this.
- Deliveri has a wide range of shops to choose from, which is great for finding what you need.
- Their delivery times are usually reliable, but they need to work on their consistency.
- I've had some great deals with Deliveri, with discounts and promotions that have saved me money.
- Their delivery team is usually friendly and courteous, which is a plus.
cancelContras
- Deliveri's quality control is lacking, as evidenced by the open cake and incorrect order.
- Their support team needs to improve their response times and provide more effective solutions.
- I'm not sure what's going on with their delivery team, but it's clear they're not taking customer complaints seriously.
- The value for money isn't there when deliveries are delayed or subpar.
- Deliveri's build quality is not up to par, especially when it comes to their delivery bags.
- Their customer support is not what I'd call 'excellent' when something goes wrong.
- I've had issues with Deliveri's shipping, with packages taking longer than expected to arrive.
- Their return policy is unclear, which can be frustrating when you need to make a return.
Editor's Summary
I've been a loyal Deliveri customer for three years, but my latest experience was a total letdown. I placed two orders on November 26th from two different shops, and both were disasters. The cake from 'ДИКСИ' arrived completely open, with no protective covering, and the support team didn't even bother to respond to my complaint. The second cake was also completely different from what I ordered. With issues like these, I'm questioning Deliveri's commitment to quality and customer satisfaction. It's time for them to step up their game and deliver on their promises. I've had some great experiences with Deliveri in the past, but this recent disaster has left a bad taste in my mouth.
Specifications
I've been a loyal customer of Deliveri for three years, and I've always appreciated their services for saving me time and hassle. I hate browsing through stores, waiting in line, and dealing with the hassle of shopping in person. Deliveri's deliveries have always been a lifesaver for me.
However, my latest experience with Deliveri was a total letdown. I placed two orders on November 26th from two different shops through their platform - one from 'ВЕРНЫЙ' and the other from 'ДИКСИ'. Both orders included cakes, and I was really looking forward to enjoying them on a friend's birthday.
The Disastrous Delivery
The cake from 'ДИКСИ' arrived in a shocking state - completely open, without any protective covering. I mean, who delivers a cake like that? It's not like I'm buying a used car or something. And to make matters worse, the support team didn't even bother to respond to my complaint. They just kept sending me generic messages, saying they'd look into it, but never offered any real solution.
But that wasn't the only issue with my order. The second cake was completely different from what I ordered. The shop must have swapped it out with something they thought was better, but it was actually a cake I'm severely allergic to. I mean, come on, Deliveri? Can't you just stick to the order and not try to be a culinary expert?
Photos of the Disaster
Here's a picture of the normal cake I should have gotten, and what Deliveri actually delivered.
And here's a picture of the cake that was supposed to be delivered, but wasn't.
A Warning to Others
I'm still fuming about the whole experience, and I wouldn't recommend Deliveri to anyone. If you value your health and your sanity, stay away from this service. And to Deliveri, I say: get your act together, or get out of the business.
I've already filed a complaint with the consumer protection agency, and I hope someone from Deliveri gets a visit from the authorities before they harm anyone else.
It's not just about the cakes, it's about the lack of care and attention to detail that Deliveri shows to its customers. I expect more from a service that claims to be convenient and hassle-free.
Until Deliveri improves its services, I'll be taking my business elsewhere. And I hope others will do the same.
