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Ürünstar 1.0
Timashevsk Cinema, Russia
This cinema in Timashevsk, Russia is the real deal. I'm talking top-notch movie experience that's hard to beat, all without breaking the bank. They're committed to delivering great value for money, and it shows in every aspect of the theater.
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Zarya Cinema Falls Short on Customer Experience
summarizeEditor's Summary
I recently visited the Zarya Cinema in Timashovsk, and let me tell you, it was a total disappointment. The place has a Soviet-era vibe going on, which might be an attempt to keep traditions alive, but in this case, it just added to the negative experience. The cramped and outdated space, combined with the poor customer service, left a lot to be desired. I was expecting a more modern and welcoming atmosphere, but what I got was a bunch of old seats and a ticket counter that's smaller than a postage stamp.
settingsSpecifications
KararKötü
Kalite4/10
Kapasite2/10
Mimarlik3/10
HizmetKalitesi2/10
Zarya Cinema Falls Short on Customer Experience
I recently visited the Zarya Cinema in Timashovsk, and let me tell you, it was a real letdown. The place has a Soviet-era vibe going on, which might be an attempt to keep traditions alive, but in this case, it just added to the negative experience. To be honest, I was expecting a more modern and welcoming atmosphere, but what I got was a cramped and outdated space.
First off, the ticket counter – a tiny window of about 40 by 40 centimeters – was way too small. I had to jam my arm in up to my shoulder to try and deposit the money into the payment terminal. And to make matters worse, the terminal kept malfunctioning, which just added to my frustration. It's clear they're not prioritizing the customer's experience, and that's a major red flag.
At the entrance, some strict lady was giving people grief for bringing in their own snacks and drinks. She kept coming into the cinema and scolding people throughout the screening. The way the staff treated customers was absolutely appalling – it's clear they're not trained to handle customer service.
I'm not sure what the management is thinking, but it's clear they're not doing enough to make the customer feel valued. The whole experience was a total disappointment, and I wouldn't recommend Zarya Cinema to anyone. If you're looking for a comfortable and enjoyable experience, just pick a different cinema. I'd say the value for money just isn't there, and that's a big turn-off.
Cons:Terrible customer service – it's a major turn-off.
live_helpFeatured FAQ
What's the deal with the tiny ticket counter?
The ticket counter is ridiculously small, making it a hassle to buy tickets. You'll have to jam your arm in up to your shoulder to deposit the money into the payment terminal.
Can I bring my own snacks and drinks into the cinema?
No, the strict lady at the entrance will scold you for it. You'll have to buy overpriced snacks and drinks from the cinema's snack bar instead.
What's the movie selection like?
The movie selection is decent, with a mix of classic and modern films. However, the cinema's small size means they can't show the latest blockbusters.
Is the cinema easy to get to?
Yes, the cinema is located in the heart of Timashovsk, making it easily accessible by foot. Just be prepared for the crowds and chaos.
What's the deal with the staff's attitude?
The staff's attitude towards customers is appalling, with some employees being downright rude. It's clear they're not trained to handle customer service.
Can I return my ticket if I don't like the movie?
Unfortunately, the cinema's return policy is non-existent. You're stuck with your ticket, even if you don't like the movie.
What's the deal with the payment terminal?
The payment terminal kept malfunctioning, causing frustration for customers. You'll have to try multiple times to get it to work.
Can I get a refund if I don't like the cinema?
No, the cinema's refund policy is non-existent. You're stuck with your ticket, even if you don't like the cinema.
check_circlePros
- •The cinema's Soviet-era decor is a unique feature, but it's not enough to redeem the overall experience.
- •The movie selection is decent, with a mix of classic and modern films.
- •The cinema is located in the heart of Timashovsk, making it easily accessible by foot.
- •The ticket prices are reasonable, especially considering the cinema's location.
- •The cinema has a small but cozy snack bar with some tasty treats.
- •The movie screens are relatively new and provide a decent viewing experience.
- •The cinema tries to offer a unique experience, even if it doesn't quite succeed.
- •The location is convenient, even if the cinema itself isn't.
cancelCons
- •The ticket counter is ridiculously small, making it a hassle to buy tickets.
- •The payment terminal kept malfunctioning, causing frustration for customers.
- •The staff's attitude towards customers is appalling, with some employees being downright rude.
- •The strict lady at the entrance is a major turnoff, constantly scolding people for bringing in their own snacks and drinks.
- •The cinema's layout is cramped and outdated, making it uncomfortable to watch a movie.
- •The customer service is non-existent, with no one willing to help with any issues.
- •The cinema's return policy is non-existent, so you're stuck with your ticket even if you don't like the movie.
- •The payment terminal is a major pain to use, and it's not just me who's had problems with it.
