Editor's SummaryYota's poor customer service, lack of communication, and unhelpful support have left me without service for an extended period. I would advise potential users to think twice before switching to this operator.

IntroductionI recently switched to Yota, but my experience has been nothing short of disastrous. From the initial transition to the current state, I've encountered numerous issues that have left me without service for an extended period.

The ProblemAfter paying for the 'Можно' tariff, I was left with no service, and my balance was in the negative. The issue was further complicated when I discovered that my payment had not been credited to my account.

Communication BreakdownThe customer support team was unhelpful, and I was forced to send multiple photos of my receipts to resolve the issue. Despite their promises to expedite the process, I was left waiting for days without service.

ConclusionMy experience with Yota has been a nightmare, and I would advise potential users to think twice before switching to this operator. The lack of communication, unhelpful support, and general incompetence have left me disappointed and frustrated.

Featured FAQWhat happened during your transition to Yota?I paid for the 'Можно' tariff, but my payment was not credited to my account, leaving me with no service and a negative balance.

How did you try to resolve the issue?I sent multiple photos of my receipts to the customer support team, but they were unhelpful and unresponsive.

What was the response from Yota's customer support?They promised to expedite the process, but I was left waiting for days without service.

Would you recommend Yota to potential users?No, I would advise potential users to think twice before switching to this operator due to the poor customer service and lack of communication.

What can Yota do to improve?Yota needs to improve its customer service, communication, and support to prevent similar issues from arising in the future.