Yandex Lavek Review: Is it Worth it?

Mixed Feelings About Yandex Lavek

summarizeEditor's Summary

I recently tried out Yandex Lavek, a delivery service that's been making waves in our city. While it's got some great features, there are a few areas where it falls short. The app is super user-friendly, and I loved the extensive catalog and seamless search feature. My order arrived quickly, but I was disappointed to find that the pancakes my daughter asked for were nowhere to be found. The customer support was pretty unhelpful when I tried to track down the issue. I'm still on the fence about whether it's worth the money, but I'll give it another shot to see if they can improve.

settingsSpecifications

KararKötü

İndirimler2/10

HizmetKalite6/10

TeslimatHızı9/10

MüşteriDesteği6/10

KatalogGenişliği8/10

UygulamaErişilebilirliği9/10

I recently tried out Yandex Lavek, the new delivery service that's been making waves in our city. As someone who's spent their fair share of time shopping online, I know how much it means to get your stuff delivered right to your doorstep.

I took advantage of a 'WORTH EVERY PENNY' promo code for my first order, which made me curious to see what all the fuss was about. The app is super user-friendly, and I didn't encounter any issues with the interface. The catalog is pretty extensive, and the search feature is a breeze to use. I could see exactly where my order was at and when I could expect delivery.

My daughter asked me to pick up some pancakes from a specific brand, but they were nowhere to be found in local stores. Guess what? They were available on Yandex Lavek, and at a great price too!

I put together a cart with some 'not-so-essential' items. To be honest, most of the products were already on sale, so I didn't even bother checking the original prices. I mean, who doesn't love a good deal, right?

The total came out to be around 900 rubles. I applied the promo code, and suddenly the price went up to 1480 rubles! It turned out that the discount was only applied to the original price, not the sale price. For instance, the funchoza that cost 109 rubles in the store was now 209 rubles. The marshmallows went from 43 rubles to 89 rubles, and the bread went from 40 rubles to 70 rubles. The avocado was 180 rubles, but it ended up being 250 rubles! I was expecting a real discount, but it seemed like they were just tacking on extra fees.

I ended up paying 740 rubles, which wasn't bad, I guess. But let's be real, there were no actual discounts of 50% or even 30%. I mean, I'm all for a good deal, but this wasn't it. I felt like I was being taken advantage of.

They delivered the order within 30 minutes, which was impressive. But here's the thing - they forgot to include one of the items in the order, which was listed in the receipt. I had to contact customer support, and they offered me a 10% discount on my next order or to deliver the missing item. I chose the latter.

They delivered the missing item, but my overall experience was already pretty meh. Now, I see that the delivery fee has gone up to 499 rubles, and they're charging 3000 rubles for free delivery. No way, I'll stick to other delivery services that offer real discounts and promo codes. I'd rather have a 5-10% discount than fake promises of 50% off. It's just not worth it.

I'm not impressed, to be honest. Unless they offer me some personalized deals with free delivery or essential items at reasonable prices, I won't be ordering from them again. I need to feel like I'm getting a good value for my money.

Kudos to the couriers, though - they did a great job! They were friendly and efficient, which is more than I can say for the company itself.

live_helpFeatured FAQ

Is Yandex Lavek available in my area?

Yandex Lavek is currently available in select cities, but they're constantly expanding their reach. You can check their website to see if they deliver to your area.

How do I track my order?

You can track your order through the Yandex Lavek app or website. Simply log in, click on 'Orders,' and select the order you want to track.

Can I cancel or change my order?

Yes, you can cancel or change your order up until a certain point in the delivery process. Contact customer support to see if it's still possible.

What if my order arrives damaged?

If your order arrives damaged, contact customer support right away. They'll work with you to resolve the issue and get a replacement or refund.

Does Yandex Lavek offer any discounts or promotions?

Yes, Yandex Lavek occasionally offers promo codes and discounts. Keep an eye on their website or social media for the latest deals.

Can I use cash or credit cards?

Yandex Lavek accepts a variety of payment methods, including credit cards and digital wallets. Check their website for the full list of accepted payment options.

How do I contact customer support?

You can contact customer support through the Yandex Lavek app or website. Simply click on 'Help' and select 'Contact Us.'

Can I return or exchange items?

Yes, you can return or exchange items within a certain timeframe. Check the Yandex Lavek website for the full return and exchange policy.

What if I'm not satisfied with my order?

If you're not satisfied with your order, contact customer support and they'll work with you to resolve the issue.

check_circlePros

•The app is incredibly easy to use, even for someone like me who's not exactly tech-savvy.
•The catalog is massive, with a ton of options to choose from.
•The search feature is lightning-fast and always finds what I'm looking for.
•The delivery was super quick, with updates every step of the way.
•The prices are pretty competitive, especially with the 'WORTH EVERY PENNY' promo code.
•The variety of products is impressive, with everything from fresh produce to electronics.

cancelCons

•The selection can be a little lacking at times, especially for specialty items.
•The prices can be a bit steep, especially when compared to other services.
•I was really disappointed to find that some items were nowhere to be found.
•The customer support is pretty unhelpful when you need to track down an issue.
•The lack of sales and discounts can be a bummer, especially for frequent shoppers.
•The build quality of some products can be a bit subpar.