My Unforgettable Taxi Stories

I'd like to share my personal experiences with Yandex Go, which ultimately led me to stop using taxi services altogether.

For a year, from 2019 to 2020, I used taxi services daily, multiple times a day. I'd call a taxi to and from work, for personal errands, and sometimes it felt like I was living in one. The prices were reasonable back then, so I didn't consider using public transportation.

I had a multitude of stories, some funny and others that still make me shudder. I'll share them in no particular order.

Yandex GoOverview:

Yandex Go is a mobile application developed by Yandex, focusing on transportation and delivery services. It was created based on Yandex Taxi services.

Application:

The Yandex Go app is user-friendly and intuitive, which is a major plus. You can use it to order a taxi, food delivery, and other services like Yandex's food, convenience store, market, and more. However, I'll focus on the taxi aspect in this review.

The app immediately detects your location, which is convenient when you're in an unfamiliar area. You can easily track the taxi's location and route, and the prices are reasonable.

When you request a taxi, the app asks you to enter your destination, and you can choose from various vehicle categories, from budget-friendly options to luxury cars like the Ultima. You can select a car based on your preferences, and the app will display the estimated cost of the ride.

One of the features I appreciate is the ability to pay using various methods, including credit cards and cash.

During the ride, the app provides real-time updates on your journey, including the estimated time of arrival and the taxi's location. You can also rate your driver and leave feedback.

Overall, I have no complaints about the app's functionality. It's user-friendly, and the features are well-designed.

Support:

I'm impressed with Yandex's customer support in general. They respond promptly to my inquiries, and they usually resolve my issues efficiently.

However, there have been instances where I wasn't satisfied with their response. Nevertheless, I don't recall any cases where they failed to address my concerns.

My Stories

I'll share my stories in no particular order, focusing on the taxi drivers.

1. The Uninvited Guest:

I called a taxi, and the driver, a middle-aged man, arrived at my location. I got in the taxi, and we started driving. I didn't engage in conversation with the driver. When I changed my mind and asked him to take me back home, he started asking me personal questions, including my age, occupation, and salary. I politely declined, and he eventually dropped me off.

2. The Unsettling Ride:

I called a taxi, and the driver, a young man, arrived at my location. I got in the taxi, and we started driving. I was a bit disoriented, and I didn't notice the driver's friend sitting next to him. They were chatting and laughing, and I felt uncomfortable. I eventually realized that I was being taken to a different location, and I panicked. I managed to get out of the taxi and reported the incident to Yandex's support team.

3. The Lost Driver:

I called a taxi, and the driver, a young man, arrived at my location. We started driving, and he suddenly stopped the car and started fiddling with his phone. I had no idea what he was doing, and I felt a sense of unease. He eventually continued driving, and we arrived at our destination. I was shaken, but I managed to get out of the taxi and report the incident to Yandex's support team.

4. The Unwanted Attention:

I called a taxi, and the driver, a young man, arrived at my location. We started driving, and he asked me if I wanted to go home. I was taken aback by the question, and I didn't know how to respond. He continued asking me questions, and I felt uncomfortable. I eventually managed to get out of the taxi and report the incident to Yandex's support team.

5. The Recorded Conversation:

I called a taxi with a friend, and the driver, a young man, arrived at our location. We started chatting, and I noticed that the driver was recording our conversation on his phone. I felt uncomfortable and reported the incident to Yandex's support team.

6. The Price Dispute:

I called a taxi, and the driver, a young man, arrived at my location. We started driving, and he asked me if I worked for Yandex. I replied that I didn't, and he said that the price was too low, and he wouldn't take me to my destination. I managed to get out of the taxi and report the incident to Yandex's support team.

7. The Unsettling Comment:

I called a taxi, and the driver, a young man, arrived at my location. We started driving, and he made a comment that made me feel uncomfortable. I managed to get out of the taxi and report the incident to Yandex's support team.

These stories, among others, made me realize that the biggest issue with taxi services is the drivers themselves, especially those in the economy class. I'm not sure if the situation has improved since then, but I can say that I've had my fair share of unsettling experiences.

As a result, I've stopped using taxi services altogether, opting for more reliable and safer transportation options.

Editor's Summary

I've had a multitude of unsettling experiences with taxi drivers, which ultimately led me to stop using taxi services. The biggest issue is the lack of quality control among drivers, especially in the economy class. I've reported several incidents to Yandex's support team, but the problem persists. I've opted for more reliable and safer transportation options, and I would advise others to do the same.

Featured FAQ

What is Yandex Go?Yandex Go is a mobile application developed by Yandex, focusing on transportation and delivery services.

How does Yandex Go work?You can use Yandex Go to order a taxi, food delivery, and other services like Yandex's food, convenience store, market, and more.

Can I pay using various methods?Yes, you can pay using various methods, including credit cards and cash.

What if I have an issue with my ride?You can report the incident to Yandex's support team, and they will assist you in resolving the issue.

Is Yandex Go available in my area?You can check the Yandex Go website or mobile app to see if the service is available in your area.