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Yandex Business Trips
Yandex Business Trips is the real deal for simplifying your work trips. Plan and track your business trips and expenses with ease on our user-friendly platform.
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The Yandex Booking Blunder: A Cautionary Tale of What Went Wrong
summarizeEditor's Summary
I've got a cautionary tale to share about my recent experience with Yandex Booking. We booked a 4-star hotel in Istanbul, but when we arrived, we were stuck with a subpar 3-star room at the ILKAY hotel. The price difference was substantial, and the receptionist told us to take it up with Yandex. After a week of back-and-forth, Yandex finally reimbursed us for the difference and apologized. We're willing to give them another shot, but this experience left a sour taste. It's a good reminder to double-check hotel details and prices before booking.
settingsSpecifications
Kararİyim
Kalite4/10
HizmetKalitesi2/10
DönüşümHızı3/10
I'm updating my review to reflect a change in events. Yandex finally made good on their promise to reimburse us for the difference and offered their apologies. We're willing to give them another shot.
We booked a 4-star hotel in Istanbul through Yandex Travel for 4 nights from October 8th to 12th, 2025, for a whopping 32,400 rubles. But when we arrived, they stuck us in a tiny room at the ILKAY, a 3-star hotel in an old building, which would've cost us 23,000 rubles for the same dates. The receptionist told us to take it up with Yandex, since they're the ones providing the wrong information. We were exhausted and didn't have the energy to argue, so we reluctantly stayed in the subpar room for the price of a 4-star hotel.
I immediately reached out to Yandex's customer support on October 8th, sending them all the photos of our situation. But as of today, I've yet to receive a response beyond a generic message saying they're looking into it. That's how Yandex treats their corporate clients, folks.
live_helpFeatured FAQ
What happened when you booked a hotel through Yandex Booking?
We booked a 4-star hotel in Istanbul, but when we arrived, we were stuck with a subpar 3-star room at the ILKAY hotel. The price difference was substantial, and the receptionist told us to take it up with Yandex.
How did Yandex respond to your complaint?
After a week of back-and-forth, Yandex finally reimbursed us for the difference and apologized. They seemed to take our feedback seriously and made an effort to make things right.
Are Yandex Booking's prices always competitive?
Not always. While they often have competitive pricing, we found that their prices can be misleading, especially when it comes to hotel quality.
What can I expect from Yandex Booking's customer support?
Their customer support can be helpful, but it may take some time to resolve issues. Be patient and persistent, and they might make things right.
Can I trust Yandex Booking's hotel ratings?
Not entirely. We experienced a significant difference between the rated hotel and the actual room we received. Be cautious and do your research.
How can I avoid similar issues with Yandex Booking?
Double-check the hotel details and prices before booking. Also, be prepared for potential issues and don't hesitate to reach out to their customer support.
Will Yandex Booking make changes to their booking process?
It's hard to say, but they seemed to take our feedback seriously and made an effort to make things right. Hopefully, they'll use this experience to improve their booking process.
Can I get a refund or compensation for a similar issue?
If you experience a similar issue, reach out to Yandex Booking's customer support and explain your situation. They might be willing to reimburse you or offer compensation, as they did in our case.
What should I do if I encounter a problem with my booking?
Contact Yandex Booking's customer support immediately and explain the issue. They'll do their best to resolve the problem and make things right.
check_circlePros
- •Fast processing of payments from my account
- •Easy booking process
- •Decent prices, although not always the cheapest
- •Helpful customer support (eventually)
- •Yandex's willingness to make things right after a mistake
- •Competitive pricing, especially with promotions
- •Prices can be competitive during sales
- •Good selection of hotels
cancelCons
- •Prices can be misleading, as we experienced firsthand
- •Lack of transparency in their booking process
- •Inconsistent hotel quality, even with 4-star ratings
- •Poor communication with their customer support initially
- •Uncomfortable experience with the ILKAY hotel room
- •Time-consuming process to resolve the issue
- •No clear refund or compensation policy
- •Hotel ratings may not always reflect reality
