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A Disappointing Experience with UTS
summarizeEditor's Summary
I've been a loyal customer of UTS for over a year, but the problems I've been having with their services have finally pushed me to write this review. The regularity of their services is a plus, but it's not enough to make up for the subpar packaging and lack of customer support. I've tried talking to their management multiple times, but nothing ever changes. It's like they're not even listening to their customers. I'm at my wit's end and I'm starting to think about switching to a different company. I've dealt with crushed, ripped, and dirty packaging more times than I can count, and it's getting old.
settingsSpecifications
KararKötü
Kargo3/10
Kalite4/10
MüşteriDesteği2/10
I'm writing this review because I've had it up to here with the problems I've been having with UTS. Maybe by sharing my experience, someone will finally listen and make some changes.
I've been a loyal customer for over a year now, and let me tell you, it's been a frustrating ride. The regularity of their services is a plus, but that's where the good stuff ends.
The main issue I've got with UTS is their packaging. I'm talking crushed, ripped, and dirty boxes. It's like they're not even trying to protect my goods. I've gotten to the point where I'm starting to wonder if some of their employees are intentionally causing damage.
I've tried talking to their management multiple times, but nothing ever changes. It's like they're not even listening. I've lost count of how many times I've had to deal with damaged goods and delayed shipments.
Not gonna lie, it's getting old. I'm starting to think about switching to a different company, but that's not easy for me. I've got relationships with my clients on the other end, and it's hard to just up and change.
So, I'm writing this review as a last resort. I hope someone will take notice and make some changes. Until then, I'm stuck dealing with subpar service.
This review isn't just a knee-jerk reaction; it's based on a year's worth of experience. I've tried to give them the benefit of the doubt, but it's time for some real action.
If things change, I'll be more than happy to write a follow-up review. Until then, I'm stuck with what I've got.
live_helpFeatured FAQ
What's the main issue with UTS's packaging?
The packaging is often crushed, ripped, and dirty, which can cause damage to the goods being transported.
Have you tried talking to UTS's management about the issues?
Yes, I've tried talking to their management multiple times, but nothing ever changes.
Are the drivers and vehicles reliable?
Yes, I've never had any issues with the drivers or the vehicles.
Is the online platform user-friendly?
Yes, the online platform is user-friendly and easy to navigate.
Have you considered switching to a different company?
Yes, I'm starting to think about switching to a different company due to the ongoing issues with UTS.
What's the best way to contact UTS's customer support?
I'm not sure, as I've found their customer support to be unhelpful and unresponsive.
Can you recommend an alternative transportation company?
I'm not sure, but I'd be happy to research and provide recommendations if you're interested.
How long have you been a customer of UTS?
I've been a loyal customer for over a year, but the problems I've been having have finally pushed me to write this review.
What's the most frustrating part of dealing with UTS?
The lack of care in packaging and the unhelpful customer support is what's really getting to me.
check_circlePros
- •Regular services make planning easier
- •Wide range of transportation options available
- •Customer support is responsive, even if it's not effective
- •UTS has a strong network of routes and schedules
- •I've never had any issues with the drivers or the vehicles
- •Their online platform is user-friendly and easy to navigate
- •Services are regular, which is a big plus for planning ahead
- •I've always been able to find a route that works for me
cancelCons
- •Packaging is often crushed, ripped, and dirty
- •Damage to goods is a common occurrence
- •Delays in shipments are frequent
- •Customer support is unhelpful and unresponsive
- •Management doesn't seem to listen to customer concerns
- •I've lost count of how many times I've had to deal with damaged goods
- •The lack of care in packaging is staggering
- •I've had to deal with delays more times than I can count
