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Ürünstar 5.0
UTair Airlines
We've flown with UTair Airlines a few times, and I've gotta say - they consistently deliver a solid air travel experience. Their focus on customer satisfaction really shines through, from check-in to landing. I've been impressed with the airline's customer support, and their in-flight services are always a plus. Whether you're looking for a hassle-free flight or just great value for money, UTair Airlines is a reliable choice.
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A Decent Flight with Utair
summarizeEditor's Summary
I recently flew with Utair from Sochi to Moscow, and while it wasn't a game-changer, the flight was decent. The departure time was super convenient, and the price was reasonable, considering other airlines on the same date. The crew was friendly, and the service was great. However, there were a few things that left me feeling less than impressed. Overall, it was a solid choice for a budget-friendly option, but not without its drawbacks.
settingsSpecifications
Kararİyi
Uçuş_Gideri8/10
Kabin_Sonrası8/10
Kapitan_Duyuru7/10
Koltuk_Komforu8/10
Uçak_Hareketi9/10
Uçuş_Servisi9/10
Kabin_Kuruluşu9/10
Kabin_Temizliği9/10
Koltuk_Yer_Tercih6/10
Uçuş_Eğlencesi4/10
Uçuş_Seslendirme7/10
Uçuş_Sonuçları9/10
Kabin_Temizliği_Duyuru9/10
Uçuş_Servis_Fiyatları5/10
Kabin_Sonrası_Temizliği9/10
A Decent Flight with Utair
I recently had the chance to fly with Utair on a Sochi to Moscow flight in February 2025. The departure time was super convenient - 15:10, and we were scheduled to arrive at Vnukovo Airport by 19:00.
The flight itself was pretty smooth, with takeoff and landing handled smoothly by the pilot. The crew was friendly and attentive, and the service was great.
One of the things that stood out to me was the convenience of the departure time - daytime, and the price was pretty reasonable, considering other airlines on the same date - 4800 rubles and some change for a one-way ticket (I was flying with a guy).
We booked a no-checked-baggage tariff. And here are the prices for extra baggage:
Arrival at the airport was a breeze - you can immediately get on the metro and get to wherever you need to go quickly and affordably. The entrance and exit from the plane were through a jetway, which was a big plus for me - I hate it when they use buses, and you have to wait for all the passengers to board before you can get on.
Online check-in was free, which was a nice surprise - unlike with Pobeda, where you have to pay for seat selection. My seat was assigned automatically, and we booked two tickets at once - we got seats right next to each other (in row 22, to be specific).
The plane was a Boeing 737, and the seats were pretty comfortable - not too hard, and there was plenty of legroom (we're both average height).
The cabin and bathrooms were spotless - a big thumbs up for the cleanliness. You'll find liquid soap, paper, and hot water available, and the flight attendants are on top of things, quietly checking in on passengers.
During the flight, you can connect to the in-flight entertainment system via a QR code (once the plane reaches cruising altitude). However, the system has some quirks - more on that in the cons section. There's also a decent magazine to flip through.
One thing I noticed was that the captain didn't provide a second announcement in English - not a big deal, but it caught my attention for some reason.
The flight was a bit delayed, but that was due to the chaos at the airport in Adler, not the airline's fault. We took off about 15 minutes late, but still managed to make up for it and arrive about 18:45, which was earlier than expected.
What Did Impress Me?
The convenience of the departure time - daytime, and the price was pretty reasonable.The friendly and attentive crew, and the great service.The comfortable seats with plenty of legroom.The spotless cabin and bathrooms.The free online check-in.
What Didn't Impress Me?
You can't choose your seat online without paying extra - thanks for automatically seating me next to my travel buddy, though.Most other services come with an extra fee, except for the complimentary water on board.The in-flight entertainment system, which supposedly has Wi-Fi access, is actually just a paid service. I was surprised to find out that there's no free library of movies or TV shows - you have to pay for everything, including a 300-ruble fee to access their online cinema, Premier.Even classic Jackie Chan movies are off-limits unless you're willing to pay.For comparison, even the budget airline Pobeda has a free selection of movies and TV shows in its in-flight entertainment system. Not so here - everything costs money.The quiz game, for instance, where you can test your knowledge in different areas. It's free, but only for three categories: history, geography, and sports - each with 12 questions. The rest are paid, and let's be honest, it's a bit ridiculous to charge around 15 rubles per category!Overall, I'd give Utair 4.6 out of 5 stars for this flight.
live_helpFeatured FAQ
What's the best way to book a flight with Utair?
You can easily book a flight on the Utair website, and they offer a wide range of destinations to choose from.
Can I check-in online for free?
Yes, online check-in is free with Utair, which is a great perk.
Do I need to pay extra for baggage?
Yes, extra baggage prices are steep, so it's best to pack light to avoid any extra costs.
What's the deal with online entertainment on Utair flights?
The online entertainment system is paid, so you'll need to purchase a subscription to access it.
Can I get a refund if I need to cancel my flight?
The return policy is a bit unclear, so it's best to contact Utair directly to see what options are available.
How do I get to the airport from the city?
You can take the metro directly to the airport, which is a convenient and affordable option.
Can I choose my seat on the flight?
Yes, you can choose your seat when you book your flight, but be aware that some seats have to be purchased separately.
What's the deal with food and drinks on board?
Food and drinks are paid on board, so you'll need to purchase them separately.
Can I get a discount if I'm a student or senior?
Utair doesn't currently offer any discounts for students or seniors, but it's always worth asking when you book your flight.
check_circlePros
- •Convenient departure time was a major plus for me.
- •The friendly and attentive crew made the flight more enjoyable.
- •Prices were reasonable, especially considering other airlines on the same date.
- •No-checked-baggage tariff was a great option for us.
- •Online check-in was free, which was a nice surprise.
- •The plane was clean, and the seats were comfortable.
cancelCons
- •Extra baggage prices were steep, which was a bit of a bummer.
- •Online entertainment system was paid, which I wasn't expecting.
- •Food and drinks on board were paid, which added to the overall cost.
- •Some seats had to be purchased separately, which was annoying.
- •High tariffs on certain routes were a bit of a shock.
- •Limited options for in-flight entertainment.
