Editor's Summary

Usmall offers brand-name products at competitive prices, but its poorly designed website and unresponsive customer support make for a frustrating shopping experience.

Introduction

As a loyal customer of Usmall for over a year, I've had a mixed experience with this online store. With over 75,000 rubles spent and countless hours of frustration, I'm sharing my story to warn others about the potential pitfalls of shopping with Usmall.

Pros:

- Brand-name products at competitive prices- Convenient online shopping experience- Wide selection of products- Reasonable shipping costs- Referral program with rewards

Cons:

- Poorly designed website interface- Issues with returns and refunds- Unresponsive customer support- Unclear product availability- Difficulty with sizing and returns

My Experience

I discovered Usmall through a friend and made my first purchase in October last year. Initially, I was excited about the prospect of buying brand-name products from the US, but my enthusiasm quickly turned to frustration.

One of the main issues I faced was the website's poorly designed interface. The categories and subcategories were confusing, and I often found myself searching for products instead of browsing through the catalog.

Another problem I encountered was the issue with returns and refunds. Despite following the correct procedures, I experienced delays and difficulties in getting my money back.

Customer support was also a major letdown. I encountered unresponsive and unhelpful representatives who seemed more interested in covering up their mistakes than resolving the issues.

Product Quality and Sizing

While I was initially satisfied with the products I received, I soon realized that sizing was a major issue. The website didn't provide clear size charts, and I often had to contact customer support to clarify sizing information.

Despite the challenges, I did receive some great products, including a Levi's denim jacket and a few pieces of cosmetics. However, the experience was marred by the difficulties I encountered with returns and refunds.

Conclusion

My experience with Usmall has been a mixed bag. While I appreciate the convenience of online shopping and the competitive prices, the website's design and customer support issues have left a sour taste in my mouth.

As a consumer, I urge you to be cautious when shopping with Usmall. While the products may be great, the experience can be frustrating and time-consuming.

Featured FAQ

What is Usmall?Usmall is an online store that sells brand-name products from the US.

What are the pros of shopping with Usmall?Competitive prices, convenient online shopping experience, wide selection of products, reasonable shipping costs, and referral program with rewards.

What are the cons of shopping with Usmall?Poorly designed website interface, issues with returns and refunds, unresponsive customer support, unclear product availability, and difficulty with sizing and returns.

Can I return products if they don't fit?Yes, but the process can be time-consuming and frustrating.

How do I contact customer support?You can contact customer support through the website's contact form or by phone.